I just closed our pool after our first full season (pool installed September 2017). Thanks to all of the research I did here everything went mostly as planned! I did end up buying the Cyclone because my shop vac wasn't cutting it. What a difference between the Cyclone and the shop vac! No comparison and totally worth every cent!!
Anyway, one of the drain plugs on my pump broke off when I was trying to remove it. Who knew those things were made of plastic? It didn't really affect my closing. I used my shop vac to suck out any remaining water. Since the pump is only a year old I contacted the PB to see about having it replaced. They were more than happy to give me instructions on how to extract the broken bolt and sell me a new plug because, "we keep plenty of those in stock". I asked why it wasn't covered under warranty and was told I was past my one year mark. Which is wrong because I should have qualified for the 3 year Total Hayward Warranty. I'm still looking into this portion of the story...more to come on that.
Then, the PB told me I voided all my warranties because I closed the pool myself! And that it was in the contract I signed, blah, blah, blah. I pushed back gave him an earful and he finally agreed to send someone out today (11/06/18) to remove the broken plug and provide a new one. My question is, has anyone ever faced this problem or heard of warranties being voided because we choose to take care of our own pools?
By the way, I looked through all of the paperwork from during our build last year. Nowhere could I find anything that said any maintenance had to be completed by a professional. Not in the original contract, scope of work, or change orders.
Anyway, one of the drain plugs on my pump broke off when I was trying to remove it. Who knew those things were made of plastic? It didn't really affect my closing. I used my shop vac to suck out any remaining water. Since the pump is only a year old I contacted the PB to see about having it replaced. They were more than happy to give me instructions on how to extract the broken bolt and sell me a new plug because, "we keep plenty of those in stock". I asked why it wasn't covered under warranty and was told I was past my one year mark. Which is wrong because I should have qualified for the 3 year Total Hayward Warranty. I'm still looking into this portion of the story...more to come on that.
Then, the PB told me I voided all my warranties because I closed the pool myself! And that it was in the contract I signed, blah, blah, blah. I pushed back gave him an earful and he finally agreed to send someone out today (11/06/18) to remove the broken plug and provide a new one. My question is, has anyone ever faced this problem or heard of warranties being voided because we choose to take care of our own pools?
By the way, I looked through all of the paperwork from during our build last year. Nowhere could I find anything that said any maintenance had to be completed by a professional. Not in the original contract, scope of work, or change orders.