I have an Intellichlor IC 40. I had the pool built late last August and the unit never worked properly. Having never owned a pool before, much less a chlorine generator, I wasn’t sure if something was wrong. So basically when it’s running, the cell light is never lit up. Every other light is on and green. I noticed the salt level is above 3200 ppm after multiple testing and the chlorine levels never change. The salt level light says it’s low. When you swim in it after a week of not shocking it, it feels like you’re swimming in lake water. I’ve unplugged it and plugged it back it to no avail. When I go back to the place that installed the pool, the owner is the absolute only person who knows anything about these types of chorine generators. When I talk to him, he says he’ll be over on a certain date, but never shows. I think I need to fix the problem on my own, but I need help. I’ve taken the cell out and looked inside and I don’t see any scale, but I sprayed the inside with a garden hose, but that didn’t change a thing.