Finally started my build on Saturday. It is a 20x40 liner pool with full width steps. I purchased the kit from pool warehouse. I am still waiting on a few things from pool warehouse and the service there has not been that great. I ordered my kit and it took 6 weeks to come in. I was told 2 -3 weeks and 3 being the most. So pool kit showed up and delivery guy wanted me to look at everything before we unloaded. Lets just say it looked rough! All of my bags of sand had holes in them some completely empty. One pool wall was bent and over half of my coping was damaged.
My pump was missing, skimmers missing, and handrail anchors. I am also still waiting on the sand replacement and coping. I will say anyone who buys a kit from them get everything in writing including delivery date. I dealt with Luke and he bragged about how good their customer service was when i mentioned going with Royal Swimming pools. Once I took a picture of my check and sent it in I never got to talk to Luke again. The secretary said it was out of his hands now. So Luke went from calling me daily to see if I had questions, to not taking my calls after the sale.
My pump was missing, skimmers missing, and handrail anchors. I am also still waiting on the sand replacement and coping. I will say anyone who buys a kit from them get everything in writing including delivery date. I dealt with Luke and he bragged about how good their customer service was when i mentioned going with Royal Swimming pools. Once I took a picture of my check and sent it in I never got to talk to Luke again. The secretary said it was out of his hands now. So Luke went from calling me daily to see if I had questions, to not taking my calls after the sale.