pentair easytouch 8 controe

I am new to this pool stuff. This is new equiment (installed in March 2022). I had some recent work done and a pool tech person asked if my pump has randomly shut off by chance, said the firmware on the pump needs to be updated..? The pump had not shut off prior to him asking me that question...

What I am seeing: After restarting my system this spring I am having issues connecting to my system with my ScreenLogic software from both my phone app and my computer. Checked all cabling to eliminate this as an issue. Problem: I can only connect to my Pentair Easy Touch 8 pool system for...