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The initial scratches were done when they used a rolling vacuum attachment. The faded lines are from them trying to buff the scratches out. I got in the water yesterday and it's not even really fixing the issue and might be causing more damage. I am not sure what to do and the Company's owner is...

The pool builder created many scratches when building and then cleaning the pool. Has anyone has success in getting scratches resolved in an Imagine Pools fiberglass pool? They tried to "fix" them and so far it looks worse. Pool builder has not been pleasant to work with from start to finish...

Below are the two main invoices that we had. In addition to requiring us to pay on the schedule below, we were also told that if we had made the additional equipment decisions before we signing the main pool contract we would have been expected to pay for 60% of the cost immediately. All of the...

Getting into the dig process and setting the pool. The plan was to deliver the pool directly to the property and dig out the hole in the days leading up to the pool arriving. Pool was scheduled to arrive June 22nd. We were contacted that the machine operator was going to be on vacation that...

Step one: planning and quote process. We collected quotes from 5 different contractors. All of them had their quirks and sales pitches. We ultimately went with a company that gave us a solid initial quote and could start the soonest. Since another customer had ordered and Imagine pool we...

We are first time pool builders and I found this forum way too late! I was going to post some of our experiences and decisions to get feedback and hopefully help avoid some of the same mistakes we made. I am planning to post some of the stages differently due to the time it takes to make a...