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June 17th and the discoloration has not returned. Lesson learned...

Just a quick update... he performed the in water treatment and after 48hrs, the plaster returned back to normal. Fingers crossed, but color is gone and the water has been perfect for the last 3 weeks.

Correct, as a test, the original pool guys dumped muriatic acid on one of the lower steps to see if it would remove the stain. As seen in the photo, it spread and removed it; however, once they were done treating the entire pool, it simply game back within a few weeks. Once this stain...

Thanks! Issue is he never sent us numbers during the prior months of service, so I don't have a historical record. I reached out to local pool stores to understand what could be the cause and for help as lost faith in the previous service company. 100% agreed agreed on testing and I'm glad to...

Thanks for your reply and sorry for my delayed response. Based on various recommendations, we found a new pool maintenance company and for the last 3 weeks, the water chemistry is back in check. After switching maintenance companies, we were able to identify that the stain is indeed copper...

Not sure if this is the proper forum to post this, but we're looking for help as our current pool maintenance company can't seem to fix the issue; been ongoing for several months now. We're in Florida on the Gulf Coast, the house and pool are just over 1 year old (new build), 12' x 24', approx...