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Pool is automated through a hayward panel. Freeze protect switches between pool and spa mode every 30 minutes. Actuators on pool and spa valves. For the past few days below freezing, it has gone back and forth from pool to spa mode. Spa mode kicks in the heater so the water in there is toasty...

Hello, I hope there's a heater expert that can help me here! I'm trying to diagnose a customer's Jandy LXI pool/spa heater. Customer says the heater doesn't work. On visual inspection, the heater is in good repair, minor wear on the outside of the unit. Wiring and plumbing are clean and leak...