Circupool RJ 45 "Cell Not Match"

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T

TJBakerfuntimes

New member
Jul 6, 2023
1
Perry, GA
Hello everyone, I have the Circupool RJ 45 salt system. We have had it since 2019 with no issues other than replace cell once in 2021. It has recently started showing "Cell Not Match" on the screen and none of the buttons are responsive. I have found a few forums that say to disconnect power and check connections, which I have done with no success. Has anyone else experienced this and/or found a fix for it? Also, can someone post a working phone number to Circupool, I have not been able to get in contact with them over the phone.

Thank you for any help.
 
Welcome to TFP! :wave: I found this comment from a fellow RJ owner:

"Just in case someone has this issue in the future. I did speak to support, and they said 9 out of 10 times this procedure works. Disconnect the Control module from the power, disconnect the Cell from the Module, clean it out if it's dirty wait about a minute or so for the power to completely discharge, and plug everything back in. I unfortunately was that 10, and had to send it in for them to repair the cell."

Let us know if you make any progress. Good luck!
 
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