Recent content by The Royal We

I would definitely avoid anything from Circupool. As many others have said, you will have problems over time and their customer service/warranty service is so terrible that you really don't have a warranty. I'm going on 6 months with a failed Circupool unit with no resolution in sight. I'm...

Still waiting. Called again today and they have not received any replacement parts. Raised voice and pleading was no help. Don't ever buy anything from these jokers. What's the point in a warranty!? Avoid anything from compupool / circupool like the plague. Having service this terrible...

By submerged I meant that the cell was full of water and there was no reason for the unit to be throwing off a water fault error. When I cleaned the cells I followed the protocol from CompuPool and used a diluted MA solution to clean the cell. Thanks for the replies. I have not followed up...

I bought a RJ30g from CompuPool in May of 2013. The cell went out in March of 2014, I was getting a water fault error even though the cell was fully submerged and had been cleaned recently/had no scale on the blades. I filed a claim on 3/14/14 and their service people were initially very...