Good Evening!
I just received a complete replacement set of reagents for my TFT-100 Test Kit and something is wrong... I have used this test kit for 10+ years now, and have never experienced any difficulty. Until now...
For both the TA test and the CH test, the reagent bottle that causes the color change (R-0009 and R-0012, respectively) seems defective. When I turn the bottle over, it immediately starts dripping despite applying no pressure. The drops are NOT the size they should be. When I count the drops until the color change, which is a challenge, I get an impossibly high reading for TA and CH. It's almost as if the "drip hole" of the bottle is defective - it's producing smaller drops, and they're dropping frequently - without applying pressure.
I have repeated both of these tests and am consistently receiving impossible values for both. For example, TA is reading 180 while my old reagents was reading 80. There is nothing I have done that would raise TA in this fashion. Similarly, CH is reading 300+. I didn't test CH with my old reagents, but I expected it to be 120-160 based on last year's value.
Again, I am not a newbie with this test kit - I've been using it for a long time and know what I'm doing.
Any advice? Can the folks at TFTestKits replace my defective reagents?
Thanks,
Kelly
I just received a complete replacement set of reagents for my TFT-100 Test Kit and something is wrong... I have used this test kit for 10+ years now, and have never experienced any difficulty. Until now...
For both the TA test and the CH test, the reagent bottle that causes the color change (R-0009 and R-0012, respectively) seems defective. When I turn the bottle over, it immediately starts dripping despite applying no pressure. The drops are NOT the size they should be. When I count the drops until the color change, which is a challenge, I get an impossibly high reading for TA and CH. It's almost as if the "drip hole" of the bottle is defective - it's producing smaller drops, and they're dropping frequently - without applying pressure.
I have repeated both of these tests and am consistently receiving impossible values for both. For example, TA is reading 180 while my old reagents was reading 80. There is nothing I have done that would raise TA in this fashion. Similarly, CH is reading 300+. I didn't test CH with my old reagents, but I expected it to be 120-160 based on last year's value.
Again, I am not a newbie with this test kit - I've been using it for a long time and know what I'm doing.
Any advice? Can the folks at TFTestKits replace my defective reagents?
Thanks,
Kelly