Bummer, I heard my pool contractor that replastered our pool talk about his 3 year warranty like it was the whole reason we had him do the work. We kept wondering why, is this guy even going to be around in three years. Amazing, the whole time we were redoing our pool it seemed like we had to watch and babysit and anilyze the job every step of the way, really frustrating and tiring. Simply blows me away that after they receive a good down payment that they really just want to do as lousy of a job as they can get away with until you just miss something and don't say anything or you get to the point your so tired of their Baloney Sandwiches that you just want them done and off your property. Very sad,I know we finally settled like a lot of other people I am sure and when it comes to warranty we will see.I think their is probably good pool builders out their you just have to be very careful and diligent with your choice. I hope this all turns out alright for you guys and I hope I don't have to be in the same situation in a year or two. Good luck.