Last month Pentair put out some updates to their Home app that started some issues for me. My IntelliFlo3 VSF started suddenly ignoring my priming and flow/pressure limit parameters I had set that were working since the day I installed the pump. When starting up, it immediately ramps to 100% speed (the pump is already primed with no obstructions and filter is clean??) and crashes immediately back down to 0 before slowly speeding back up to where it's set to. Then after another update this month, I found my pump running at only 1 GPM during my scheduled morning cycle with no errors. Extremely frustrating. I reached out to Pentair Support and so far have only heard back that "the engineers are looking into my issue".
The reason I'm posting here isn't for this problem specifically, but because today I got an email allegedly from Pentair Water Pool and Spa Technical Support, requesting that I send them my username and password(!) for the Pentair Home app, so they can, and I quote, "log in to see if there is anything abnormal taking place with the programming." All the info they included was the same that was sent when I started the support request from within the app so it appears legit. But I've NEVER had a support rep ask for my username and password to log in to my account, that's a tool they should already have to assist customers, right??
Is this normal with Pentair Support for the Home app? Has anyone else had this sort of experience with them?
The reason I'm posting here isn't for this problem specifically, but because today I got an email allegedly from Pentair Water Pool and Spa Technical Support, requesting that I send them my username and password(!) for the Pentair Home app, so they can, and I quote, "log in to see if there is anything abnormal taking place with the programming." All the info they included was the same that was sent when I started the support request from within the app so it appears legit. But I've NEVER had a support rep ask for my username and password to log in to my account, that's a tool they should already have to assist customers, right??
Is this normal with Pentair Support for the Home app? Has anyone else had this sort of experience with them?