Pentair Intellicenter schedules being weird

[Goshdurnit]

ha i'm just reading this now:

• 2.006 - released in January 2023 and then pulled back by Pentair due to any bugs.

I guess I need to roll back or update to the new one.

 

[Ahultin]

Also! My intellicenter says it's firmware 2.006, and when i go to check for updates, it says it's up to date. The web says the latest version is 2.017!

2.017 is only via USB update. 2.06 was awful so definitely suggest update or roll back to 1.64. Also don't forget to check the pump firmware

 

[Goshdurnit]

Updated to 2.017 via usb and got this msg:

 

[Ahultin]

Updated to 2.017 via usb and got this msg:

Aha! That woukd be your intermittent shutoff problem.
You just have to call pentair Monday and they will send someone out to update the pump.

 

[Goshdurnit]

Thanks! That sounds like my next step for sure.

 

[Goshdurnit]

Pentair scheduled a local repair guy / owner of a pool store to fix it and he has no idea how to flash the firmware on the intelliflo, or even that it could be flashed. Anyone have any service docs I can point him to?

 

[Goshdurnit]

Pentair repair guy says he talked to Pentair and it’s definitely “the intellicenter not the pump, those pumps are solid” …what.

I’ve tried 3 different Intellicenter firmware versions. Am I taking crazy pills?

 

[MyAZPool]

@Goshdurnit
Sorry to hear that. There seems to be a disconnect between Pentair Tech Support and the repair guy they sent out.
Several years ago, I had a bad experience with one of those so called "Service" guys that Pentair sent out to fix my IntelliChlor. I ended up getting sideways with him when he thought he should try to reprogram my Feature Circuits and Circuit Groups. I was NOT impressed with his technical "know-how" one bit.

Anyway,
You might consider giving Pentair Technical Support a call again. You should already have a trouble ticket started that the tech can refer to.

You'll probably need to go through everything with the first tech support rep just to find that you will get handed off to a level-2 rep. Unfortunately, that's just the way they roll.
It's their responsibility to get you squared away with all of this and if it were me, I'd hold their "feet-to-the-fire" on this one.
r.

 

[Ahultin]

the intellicenter not the pump, those pumps are solid”

Even with the ocp giving you the pump firmware message???

 

[Goshdurnit]

Even with the ocp giving you the pump firmware message???

yup.

 

[Goshdurnit]

He said "the Pentair guy I spoke to said the firmware error message is a fluke and it's an issue with the intellicenter firmware not the pump, I guarantee you it's the intellicenter"

I don't believe he actually spoke to anyone at Pentair.

 

[Goshdurnit]

-

 

[Goshdurnit]

Got another update for anyone curious.
Spoke to someone at Pentair who spoke to someone else at Pentair who works on the pump firmware.
"Any pump with 3.03 or 3.04 is going to have the issue- it's a new issue, and I will compose an email to all of Pentair to let them know because it sounds like people aren't all aware yet. You will need a Pentair rep, not a warranty company to install the firmware update."

the saga continues...

 

[MyAZPool]

I reported this issue to a few mid/senior level IntelliCenter/Automation related folks at Pentair.
Here is one response. If I get any others, I'll be happy to report back.

"Thanks for the info. Yes, this was intentional and IntelliCenter systems that get this alert, then pumps do need to be updated to firmware 3.05 by flashing the pump. Only authorized service technicians can do this. Our Tech Support should be aware of this, and we appreciate you bringing this to our attention."

r.

 

[Goshdurnit]

Update! The Pentair rep came by my house today, plugged his laptop with a special RS485 cable into the pump, and flashed it to 3.05. Should be good now!