Got a new vinyl liner put in last Summer. This Summer put in a new robot purchased from a huge pool supply company in Long Island, NY
Long story short, the robot has been cutting the liner. This is "only" where the walls of the pool meet at a 90 degree angle with the bottom of the pool.
This is not my determination. First I hired a pipe leak detection expert, because I my mind there's "no way" a brand new liner is leaking. Pipes 100% good. Then I hired a scuba guy, and he stated in no uncertain terms that the robot made cuts allong the bottom edge. He even put it on his invoice. I jumped in with a mask an it's pretty obvious once you know what you are looking at.
So after visitng the store, the first employee was really understandable and was like they'd make good on things and was getting the manager. The manager wouldn't talk and told me to file something on their website. I was able to attach photos and videos and the company acknowledged with a copy of what I wrote with links to all of the attachments on September 26th. That was good of them. I also wrote that they could come over to inspect the pool themselves or an expert of theirs.
Well, haven't heard anything since then and it's been over two weeks.
I don't want to over react. But I don't want to let this slide.
Long story short, the robot has been cutting the liner. This is "only" where the walls of the pool meet at a 90 degree angle with the bottom of the pool.
This is not my determination. First I hired a pipe leak detection expert, because I my mind there's "no way" a brand new liner is leaking. Pipes 100% good. Then I hired a scuba guy, and he stated in no uncertain terms that the robot made cuts allong the bottom edge. He even put it on his invoice. I jumped in with a mask an it's pretty obvious once you know what you are looking at.
So after visitng the store, the first employee was really understandable and was like they'd make good on things and was getting the manager. The manager wouldn't talk and told me to file something on their website. I was able to attach photos and videos and the company acknowledged with a copy of what I wrote with links to all of the attachments on September 26th. That was good of them. I also wrote that they could come over to inspect the pool themselves or an expert of theirs.
Well, haven't heard anything since then and it's been over two weeks.
I don't want to over react. But I don't want to let this slide.
