Roughly 11.5 month ago, I got a new filter installed. The filter is Hayward model number S220T, and my pump is a Hayward VS700
Roughly 1 month ago, I added some soda ash to my pool by stirring it in a bucket and pouring it over my returns as detailed here.
Ever since then, my pool has been MURKY. All my other chemistry is normal aside from my pH, which is low because I don't want to add more soda ash at this point.
Also, the last time I actually used my pool, there was a lot of particulate stuff floating around in it, that you couldn't see that much unless you stick your head under the water with goggles on, at which point I wish I could use a vacuum on all the Crud suspended in the middle of the pool.
Also-also, whenever I backwash my filter I see a steady trickle of sand, that doesn't ever stop, in the sight-glass. The trickle goes away if I set it to "rinse," but it's not supposed to be there to begin with, yes?
So I called the company that did the filter installation since it should still be under warranty (barely), and tasked them with getting rid of the sand in the sight-glass. I figured that would be the easiest way to go about it--give them a problem with an easy diagnosis to troubleshoot so we can see when the problem goes away, and get the thing fixed.
They came out, replaced the valve head, left, and are charging me for a service call because they say that sand while back-washing is "normal."
Now I'm face-palming and wondering how to get the actual problems fixed because the pool is still murky and I'm being charged $150 for a warranty call.
Roughly 1 month ago, I added some soda ash to my pool by stirring it in a bucket and pouring it over my returns as detailed here.
Ever since then, my pool has been MURKY. All my other chemistry is normal aside from my pH, which is low because I don't want to add more soda ash at this point.
Also, the last time I actually used my pool, there was a lot of particulate stuff floating around in it, that you couldn't see that much unless you stick your head under the water with goggles on, at which point I wish I could use a vacuum on all the Crud suspended in the middle of the pool.
Also-also, whenever I backwash my filter I see a steady trickle of sand, that doesn't ever stop, in the sight-glass. The trickle goes away if I set it to "rinse," but it's not supposed to be there to begin with, yes?
So I called the company that did the filter installation since it should still be under warranty (barely), and tasked them with getting rid of the sand in the sight-glass. I figured that would be the easiest way to go about it--give them a problem with an easy diagnosis to troubleshoot so we can see when the problem goes away, and get the thing fixed.
They came out, replaced the valve head, left, and are charging me for a service call because they say that sand while back-washing is "normal."
Now I'm face-palming and wondering how to get the actual problems fixed because the pool is still murky and I'm being charged $150 for a warranty call.
