Missing CYA Clear View Tube

[RockyTopPool]

I bought my TF 100 Salt test kit and got it last week. I started to use it this week and everything was cool until I got to the CYA test, and discovered the
"CYA Clear View Tube" was missing. There is nothing in the kit which seems to remotely resemble anything like what's specificed in the instructions. I've got two cylinders only, one marked the 'Chlorine Only' and the other clear graduated tube for the other tests. I've contacted support at [email protected], but so far, no response. Can anyone here help me out or point me in the right direction.

 

[Texas Splash]

Welcome to TFP! Sorry to hear about the missing CYA tube. No worries, TFtestits will get with you to make it right. Stand by ....

@Sarah and Nate

 

[Sarah and Nate]

Hi @RockyTopPool , I'm fairly sure I've already emailed you back, but if not please reply here and I'll get you taken care of.
Apologies for the error!
Nate @ TFT

 

[Jsf721]

Hi @RockyTopPool , I'm fairly sure I've already emailed you back, but if not please reply here and I'll get you taken care of.
Apologies for the error!
Nate @ TFT

Nates customer service is better than his KITS and the KITs are tops in this category !!

Note this IS a compliment to Nate's service and his kits

 

[Newdude]

Nates customer service is better than his KITS

Good luck getting Beezos to respond when you have an issue with Amazon.

-Quality merch
-Guaranteed fresh supplies
-The owner steps in quick to make things right

*per many posts from real world members backing up all 3 statements. Until that changes, (which realistically I don't forsee happening), I will use them exclusively for the above reasons. A nominal shipping charge on a small order is entirely fair, for the peace of mind the purchase offers.