I can't answer with anything official. But in my case, they just wanted the serial number and said it was warrantied. There was some confusion on their end about who would do the service and how it would happen. Eventually they sent out a maintenance guy from Anthony and Sylvan pools way out in the next county over, and he swapped the motor & controller assembly with a replacement while leaving the pump section in place. In fact, for some reason they insisted I leave the broken pump connected until they showed up, which was about a week after I called. That was a real PITA, as I had a backup non-VSP Hayward motor ready to go. The pump section is identical forward of the impeller.