Hey everyone. We've been having an issue with our Pentair is10 spa side remote which is controlled by the Pentair Intellicenter. After we got everything installed and did the set up programming we noticed that the is10 remote worked but it did not display the water temp or control the water temp. I'm hoping I can reach someone or multiple people here that are experts with this system.
I had the issue last October. I tried to figure it out myself and was unable to. So last November I reached out to Pentair. Their tech support guy quickly determined our remote was bad. So they put in for a warranty claim to send me out a new remote. I finally got the new one almost exactly one year from when I ordered the replacement.
The first remote worked just fine in all other areas. You can program the buttons, see the air temp, time, RPM's for the VSF pump, etc.... The only function it was not doing was displaying the water temp and activating the Up & Down buttons to change the water temp. You can scroll to the Water temp option but the LCD screen would be blank and the Up and Down buttons would not be lit up.
So, I got the new remote, plugged it in and it's doing the exact same thing! This tells me it's not the remote. I doubt I have received two remotes that are defective and doing the exact same thing. Let me give some more info: The screen on the Intellicenter panel does show the water temp and you can adjust the water temp. Everything is working properly, the only thing that isn't is the remote displaying the water temp and allowing to adjust the water temp. With the water temp showing on the main Intellicenter touch screen tells me it's not the temp sensor.
I installed the new remote and started playing around with the software via the Intellicenter. I was able to get the LCD screen on the remote to display 'Err' a few times. So, it does appear that the Intellicenter is communicating with the remote. In addition, the remote does control the intellicenter with its other functions like Pump speed, jets on and off, etc..... The is10 remote is selected in the intellicenter software and it is enabled. Do the comm ports matter? I have tried Port 1,2,3 & 4 in the software.
I was wondering if there is a setting in the Intellicenter software that limits the remote to changing the water temp. I can see that something like that could exist, maybe for parents to disable so kids cannot change the temperature of the pool or spa. This is installed in a Spa set up, just an fyi (not that that matters I don't think). Can anyone here help?? Has anyone else experienced this?? Is there something I am missing? Any and all suggestions or help is much appreciated! Thank you!
I had the issue last October. I tried to figure it out myself and was unable to. So last November I reached out to Pentair. Their tech support guy quickly determined our remote was bad. So they put in for a warranty claim to send me out a new remote. I finally got the new one almost exactly one year from when I ordered the replacement.
The first remote worked just fine in all other areas. You can program the buttons, see the air temp, time, RPM's for the VSF pump, etc.... The only function it was not doing was displaying the water temp and activating the Up & Down buttons to change the water temp. You can scroll to the Water temp option but the LCD screen would be blank and the Up and Down buttons would not be lit up.
So, I got the new remote, plugged it in and it's doing the exact same thing! This tells me it's not the remote. I doubt I have received two remotes that are defective and doing the exact same thing. Let me give some more info: The screen on the Intellicenter panel does show the water temp and you can adjust the water temp. Everything is working properly, the only thing that isn't is the remote displaying the water temp and allowing to adjust the water temp. With the water temp showing on the main Intellicenter touch screen tells me it's not the temp sensor.
I installed the new remote and started playing around with the software via the Intellicenter. I was able to get the LCD screen on the remote to display 'Err' a few times. So, it does appear that the Intellicenter is communicating with the remote. In addition, the remote does control the intellicenter with its other functions like Pump speed, jets on and off, etc..... The is10 remote is selected in the intellicenter software and it is enabled. Do the comm ports matter? I have tried Port 1,2,3 & 4 in the software.
I was wondering if there is a setting in the Intellicenter software that limits the remote to changing the water temp. I can see that something like that could exist, maybe for parents to disable so kids cannot change the temperature of the pool or spa. This is installed in a Spa set up, just an fyi (not that that matters I don't think). Can anyone here help?? Has anyone else experienced this?? Is there something I am missing? Any and all suggestions or help is much appreciated! Thank you!
Last edited:
