I updated my 7 year-old iAqualink IQ-900 to a new iAqualink iQ3.0 in June 2023, after my old unit stopped working. (I have a 6614 Purelink Power Center, 6729 RS8). WiFi had been undependable at the time of initial installation, so I ran a hardwired ethernet cable. But one day the old iQ-900 stopped working. No help from tech support, but as there were no lights on the side, I determined that the iQ was dead.
I bought a new unit online from Hydropool.com for $796, which was by far the lowest price I could find. After I replaced the old unit, the app still said "system offline". Two problems had to be solved: Apparently, I had plugged the new red RS485 connector into the RS control unit upside down, so I had no power to the iQ30. Once I completely took apart the RS control box, removing every panel, I could see that the red connector was upside down (green wire was not on top). This correction turned on the lights in the iQ30, but the app still said
'system offline". What that meant was that the OLD iQ-900 was offline. It was not obvious that the app was actually seeing the new IQ30, but did not recognize it. I had to hit the "+" key and name and register the new device. Then it showed up in the app and the system was controllable. Unlike any modern computer or networking system I have ever used.
It took 30 sec to finally add the new iQ30, but it took me 5 hours of trial and error - due to inability to get any support from either Fluidra Tech Support of my dealer, who wanted $200 to come out and test it. Is this a bug or a dealer-protection feature?
Bottom line: you can do this in 20 minutes. 1) completely remove all RS control panels and replace the red connector carefully. 2) ignore "system offline" and when the iQ30 shows lights on the side, hit the "+" to add the new web controller. One last note. Keep the iQ30 right on top of the RS control box until it is fully installed, then attach it higher up, if you want.
Good luck.
