- Jun 3, 2010
- 50
Re: How do I get the collar off a Polaris 360/ 380 back up v
I emailed Polaris when my second collar split in a 5 year period and suggested a design flaw. I sent them pictures of both valves that split in the exact same place. I emailed them again today to let them know there are many with the same issue posting on pool forums and goodness knows how many more that are suffering in silence. There has to be a better design. I wish those with the problem would email them and tell your story. Their technical staff is very responsive. Strength in numbers. Website http://www.polarispool.com/Support.aspx
I emailed Polaris when my second collar split in a 5 year period and suggested a design flaw. I sent them pictures of both valves that split in the exact same place. I emailed them again today to let them know there are many with the same issue posting on pool forums and goodness knows how many more that are suffering in silence. There has to be a better design. I wish those with the problem would email them and tell your story. Their technical staff is very responsive. Strength in numbers. Website http://www.polarispool.com/Support.aspx
UnderWaterVanya said:tbenton said:You know what is really sad? We are just a few examples of this problem. We have scratched our heads, used every tool we own and even gone to extremes to get this THREADED collar off. I sure wish the maker of Polaris would read this forum. Surely there is something they could do with the design. I emailed Polaris and they told me it "just twists off counter clockwise". Really?
Since I haven't had the problem - I cannot contribute - but if everyone experiencing this pushed back and perhaps even shipped the errant part to them they would get the message.