I am a long-term pool robotic cleaner user, had been a loyal Dophine user for decades. However, I am not satisfied with my latest Dophine Triton, it only lasts for 1 year with light use. Then it can be powered on for about 5 seconds then power off. Sent for repair, worked for 1 month, then the same BS happened. I was surprised that Dolphin Nautilus CC Plus was still a top seller on Amazon and the price raised up from $600 something to $800 something now. WOW it must be the most valuable old-school technology robot ever. Really don't want to step back with a bigger price. There are some new Dophine over 1k, I don't think it is worth a try. Tried Aiper instead, the drive belt broke after two months. The good part is I can buy the drive belt to replace it, the bad thing is this particular part is not available now. So I really need to buy a new Pool Robotic Cleaner now, because I don't know when my last drive belt will break. I am open to any brands you have good experience with, please advise. Thank you in advance.
Help - Recommendations for Pool Robotic Cleaner
- Thread starter hubbyz
- Start date
- Jun 1, 2018
- 13,765
- Pool Size
- 26000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
Hey Hubbyz 
Sorry u are having issues w/your dolphin. Sometimes there are duds with products. Before u purchase something else -
The triton has a 24month warranty. If u are still under that period you should send it back in / contact maytronics for repair/replacement. If it does the same thing/breaks in the same place over & over they should replace the bot or controller (whichever is the problem).
Also if u purchased it with a credit card
many have extended warranty protection of an extra year after the manufacturer’s warranty expires. You would then make a claim w/ the credit card. Basically they replace it/$$ when you provide proof of purchase etc.
I have a dolphin nautilus cc (not plus) & it’s been lovely. Most here
Their dolphin 
Maytronics is the leader in robot manufacturing for good reason so it’s likely that u just got a dud.
Just to be sure we’ve covered the basics - have u protected the controller (brain) from the weather (sun/rain)? Not doing so can lead to failures. They aren’t waterproof- just water resistant. & Electronics don’t last long when exposed to direct sun.
Sorry u are having issues w/your dolphin. Sometimes there are duds with products. Before u purchase something else -
The triton has a 24month warranty. If u are still under that period you should send it back in / contact maytronics for repair/replacement. If it does the same thing/breaks in the same place over & over they should replace the bot or controller (whichever is the problem).
Also if u purchased it with a credit card
many have extended warranty protection of an extra year after the manufacturer’s warranty expires. You would then make a claim w/ the credit card. Basically they replace it/$$ when you provide proof of purchase etc. I have a dolphin nautilus cc (not plus) & it’s been lovely. Most here
Their dolphin Maytronics is the leader in robot manufacturing for good reason so it’s likely that u just got a dud.
Just to be sure we’ve covered the basics - have u protected the controller (brain) from the weather (sun/rain)? Not doing so can lead to failures. They aren’t waterproof- just water resistant. & Electronics don’t last long when exposed to direct sun.
Hi Mdragger88,
Thank you for your reply. And here are some answers.
1. Yes The triton has a 24month warranty. But I thought it was 1 year so I let it sit in the garage for months. So when I called customer service the warranty expired several days. Luckily the maytronics offered me a one-time free repair and I paid one-way shipping to them. The diagnosis report returned to me stated it was caused by the motor, but they probably replaced a second hands motor so it died soon, only lasted 2 weeks after repair.
2. I use it only on sunny days and put a chair on it to make some shades. The controller is in the garage during summer days. So no direct sunshine to the controller all the time.
I still need some recommendations for a new robot, please advise. Any tips will be appreciated.
Thank you for your reply. And here are some answers.
1. Yes The triton has a 24month warranty. But I thought it was 1 year so I let it sit in the garage for months. So when I called customer service the warranty expired several days. Luckily the maytronics offered me a one-time free repair and I paid one-way shipping to them. The diagnosis report returned to me stated it was caused by the motor, but they probably replaced a second hands motor so it died soon, only lasted 2 weeks after repair.
2. I use it only on sunny days and put a chair on it to make some shades. The controller is in the garage during summer days. So no direct sunshine to the controller all the time.
I still need some recommendations for a new robot, please advise. Any tips will be appreciated.
H,
Did your robot look like this one??
I ask because that is the newest style and I love them. That would be the style I'd recommend. I have two S200s and a Warrior. It will be the style I buy when one of mine dies.
Just want to make sure we are taking about the same style of robot.
Thanks,
Jim R.
Did your robot look like this one??
I ask because that is the newest style and I love them. That would be the style I'd recommend. I have two S200s and a Warrior. It will be the style I buy when one of mine dies.
Just want to make sure we are taking about the same style of robot.
Thanks,
Jim R.
- Jun 1, 2018
- 13,765
- Pool Size
- 26000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)
They should send u a new one - that is definitely not right. Unfortunately there are sometimes lemons with all manufacturers.
@Maytronics Customer Care
@Maytronics Customer Care