I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol