Coverstar Auto-Cover Collapsed

Jun 12, 2017
7
Lake Elmo, MN
Ice and snow build up collapsed the cover this year. Pulled one section of one side of the topdeck rail in to the pool. Got most straighten out, but where to two sections of rail join the cover was pulled from the track and won't budge. Tried a blunt chisel and mallet to "gently" force it back in. Any cover experts lurking around here? What's my next move?
 

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I am not a cover expert but from the pic it looks like it will take disassembly and removal of the cover to remove pressure so the rail and track can be fastened back in place.

Have you spoken to the company who installed the cover?
 
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