Greetings,
First, thanks for your help. I like this forum, and I was beginning to move down the road of maintaining my own pool (I started going through TF Pool School a few months ago, etc.). But alas, in April I had a death in the family that rocked my world and required me to travel out of state for the summer.
So here's the situation...
I have a pool guy who maintains my pool. Yesterday he sent me a video of my pump leaking water from the bottom of it while running. Essentially, he said he thought it was the "shaft seal" that needed replaced. He was going to charge me $350-365 to fix the shaft seal/"impeller." His price included parts/labor. I gave him the go ahead, in large part because I don't know what a good price is and I just want it fixed. Today he called back and said that after his tech opened up the pump, there were a bunch of corroded screws, and he didn't want to strip anything so he just sealed everything back up. He told me to call Jandy to see if the pump was still under warranty. He also casually mentioned that by opening up the pump he may have voided the warranty. Thanks, man.
He told me that the SWG doesn't appear to be creating chlorine. If I'm not mistaken, he said that after his tech dumps in bags of salt, the salt doesn't get transformed into chlorine. He added liquid chlorine (I think) last Friday (6/2) to keep everything balanced. Like with the pump, he told me to call Autopilot to see if the SWG is under warranty, too. I get the sense that he doesn't know what he's doing, even though he has been cleaning my pool for probably a year or more. The SWG apparently has an error message on it, but he never sent me the picture. I may ask a neighbor tomorrow to take a pic of the error message.
In the past few weeks, my pool guy cleaned the SWG cell and added stabilizer to the pool. It rains a lot in Florida this time of year, as you may know, but I still have my neighbor checking to make sure the pool has enough water in it. The pool guy comes 1x/wk (on Fridays). The words "You're fired" have been on the tip of my tongue for several months now because I have been totally unimpressed with his tech's attitude and the quality of the service. However, I feel like I'm a bit vulnerable in this situation and I don't want to tell him to go pack sand just yet until I figure out how to proceed. Although, I'm also wondering what sort of value he's providing at this point. I pay him $90/mo., FWIW, to maintain the pool.
Anyway, here are my options, so far as I can tell :
thanksinadvance
First, thanks for your help. I like this forum, and I was beginning to move down the road of maintaining my own pool (I started going through TF Pool School a few months ago, etc.). But alas, in April I had a death in the family that rocked my world and required me to travel out of state for the summer.
So here's the situation...
I have a pool guy who maintains my pool. Yesterday he sent me a video of my pump leaking water from the bottom of it while running. Essentially, he said he thought it was the "shaft seal" that needed replaced. He was going to charge me $350-365 to fix the shaft seal/"impeller." His price included parts/labor. I gave him the go ahead, in large part because I don't know what a good price is and I just want it fixed. Today he called back and said that after his tech opened up the pump, there were a bunch of corroded screws, and he didn't want to strip anything so he just sealed everything back up. He told me to call Jandy to see if the pump was still under warranty. He also casually mentioned that by opening up the pump he may have voided the warranty. Thanks, man.
He told me that the SWG doesn't appear to be creating chlorine. If I'm not mistaken, he said that after his tech dumps in bags of salt, the salt doesn't get transformed into chlorine. He added liquid chlorine (I think) last Friday (6/2) to keep everything balanced. Like with the pump, he told me to call Autopilot to see if the SWG is under warranty, too. I get the sense that he doesn't know what he's doing, even though he has been cleaning my pool for probably a year or more. The SWG apparently has an error message on it, but he never sent me the picture. I may ask a neighbor tomorrow to take a pic of the error message.
In the past few weeks, my pool guy cleaned the SWG cell and added stabilizer to the pool. It rains a lot in Florida this time of year, as you may know, but I still have my neighbor checking to make sure the pool has enough water in it. The pool guy comes 1x/wk (on Fridays). The words "You're fired" have been on the tip of my tongue for several months now because I have been totally unimpressed with his tech's attitude and the quality of the service. However, I feel like I'm a bit vulnerable in this situation and I don't want to tell him to go pack sand just yet until I figure out how to proceed. Although, I'm also wondering what sort of value he's providing at this point. I pay him $90/mo., FWIW, to maintain the pool.
Anyway, here are my options, so far as I can tell :
- Option A: Call Jandy and Autopilot, give them the serial #s for my pump and SWG, hope they're under warranty, and then hope my incompetent pool guy will know how to best proceed after I report back to them whether or not they're under warranty.
- Option B: Try to find another local pool guy or pool service company to look at the pump/SWG and take over the maintenance.
- Option C: Let my pool die a slow death until I can get home and take care of it myself. Nobody swims in it currently. This is the option I'm currently in favor of, but perhaps that is because I'm frustrated and I'm uncertain what it will cost me to "restart" my pool relative to the other options listed above. Perhaps if I knew what it would cost to resurrect a pool filled with algae, I might go a different route. My wife and I won't be returning to our home until the end of July. I can ask the neighbor to throw the cover on, and then I can just deal with this when I get back (shock the life out of it, actually look at the pump/SWG myself, take over my own maintenance, etc.).
- Option D: Some other option I haven't considered yet but the collective wisdom of this forum can help me determine.
thanksinadvance
