I had Primera stone installed yesterday and polished today and it looks terrible!! There are spots that have chucks missing, spots that are extra thick, tiles are covered, no straight lines, this list goes on. The Pool company I hired is meeting with the subcontractor to discuss tomorrow and they say they’ll fix it but I am concerned that it’s never gonna look good. This is an extremely expensive upgrade for us and I just can’t believe how bad it looks. Has anyone had an experience with a poor interior service and had a successful fixing?
Bad install of primera stone, can this be fixed???
- Thread starter roxygrlj
- Start date
A majority of the issues appear to be poor craftsmanship. There should not be splatter on the waterline tiles or gunk up in the corners. Some of that can be fixed. they should use 100 grit sandpaper to remove it by hand.
When I had Primera Stone installed, they informed me that toe tiles would not work very well because of how it is installed and polished so I had them removed all the tiles on the steps. This was a replaster so they were removing the old plaster anyway and they just scraped away the toe tiles with it.
Did you check to determine if the installer was an approved installer by Wet Edge? You can call or go on the Wet Edge website to see the approved installers. That way you can make a warranty claim if you are not satisfied.
When I had Primera Stone installed, they informed me that toe tiles would not work very well because of how it is installed and polished so I had them removed all the tiles on the steps. This was a replaster so they were removing the old plaster anyway and they just scraped away the toe tiles with it.
Did you check to determine if the installer was an approved installer by Wet Edge? You can call or go on the Wet Edge website to see the approved installers. That way you can make a warranty claim if you are not satisfied.
Holy smokes, that really looks terrible. I hate to tell ya that. We are scheduled to have primera stone installed in a few months. Who installed this?
My PB said they use the subs that are actually part of wet edge. I figured they were all like this, but this install has me terrified.
It’s hard to fix major issues like this, man I hate to see this. Keep us updated.
My PB said they use the subs that are actually part of wet edge. I figured they were all like this, but this install has me terrified.
It’s hard to fix major issues like this, man I hate to see this. Keep us updated.
Your concerns are very valid. That is very poor workmanship that shows there is not pride in their job 
Then I would make a report directly to Wet Edge. They need to know how these subs are performing. Your PB is responsible to repair it but Wet Edge is responsible for the brand, and they need to be involved.