I just called their number, and it turns out it is the pool builder. It is a large company, so they must have their own branded finish.
OK, so no help from a major finish provider. Bummer. He'll either honor his own warranty or he won't.
The shotcrete had large cracks all around since it was shot
Hmm, that doesn't sound good. Our other experts will have to weigh in about that. But if the cracks are sever enough, that they penetrate the shell, that could expose the rebar from the outside. Did you get any pictures of these cracks?
The large hole exposed a piece of rebar. When I noted the rebar, they "painted" the rebar with grey PVC conduit glue, and filled it with plaster during plastering.
That too will need to be analyzed by our experts, if that "fix" was sufficient.
@JamesW, thoughts about the shell and this once-exposed rebar?
They said it is a hand made product, and unevenness is to be expected. They don't acknowledge it is air bubbles.
Yes, that is the standard line when pool owners see their finish at night with the pool light on for the first time and see all sorts of lumps and bumps. That excuse is legit, the unevenness is expected. But that does
not cover what you've got. Those air bubble bumps are not normal nor expected, not in that number anyway (IMO).
They refer me to their 10 year warranty in case I have any issue.
Is that warranty in writing? Or just something the builder refers to? If in writing, what does it say about defects in material and workmanship? Keep in mind a warranty, no matter the duration, is only as good as its provider, and only lasts as long as the provider is in business. Did your builder offer a warranty for the shell? That is often a "lifetime" warranty, but again, that's not
your lifetime, nor the lifetime of your pool, it's the lifetime of his business.
At some point, you will need to decide if you can live with the finish as is, or if you want to pursue a fix. And then you'll need to decide what you have the stomach for in that pursuit.