Our 27,000 gallon inground "l-shaped" vinyl liner pool was started by our pool builder in mid-April. We are now heading into August and we still are not done. To say this process has been frustrating is an understatement.
We were almost done a couple of weeks ago... we were just waiting on the solar cover and for them to come and to come take a look at a couple minor things with the equipment. We went to bed on a Friday night.. and woke up on Saturday to a pool that had lost 3 inches of water. Filled it back up on Saturday.. woke up on Sunday and lost 4 inches.
Called the pool builder.. he couldn't determine the problem. He came out a couple times and checked.. but we continued to lose water. Finally shut off the pump. Water turned green.. and he thought he figured out the problem. He had a leak detection company come out to double-check and confirmed the issue... two of the return fittings had come loose and were causing the massive leak. Given the amount of water that was leaking from those two returns, the leak detection company could not make a determination if that was the only source of the leak.
The concrete guy and pool guy come out and we meet. The pool guy wants to cut out small sections of the concrete so he can get his arm down the hole and fix the problems. I was not comfortable with that and a patch job on the concrete. The original concrete job was awesome...
To his credit, the pool builder has stepped up... dumped a bunch of chemicals in, set up a temporary line for the pump (using main drain line and bypassing the return lines) and the water has stayed clear. The pool builder agreed to tear out the section of the concrete to the edge of the pool and have it re-poured to the edge of the pool (we did bullnose coping.)
The section of concrete was taken out this morning. I get a text from my mother-in-law (who was at our house) this morning with a picture showing where the #6 stone backfill has been washed away around the pool. My guess is a combination of the leak and a poor job backfilling. I then get a phone call from my wife... my mother-in-law spoke with one of the concrete guys that commented that the original backfill job wasn't great and they he's sure they will be back out down the road to fix things because of it.
So I went home on my lunch break from work and took some pictures and measurements. I'm absolutely fuming right now. I will attach some of the pictures for you to view. When you look at the picture of the steps, I feel like that there is some of the backfill that has washed away under the remaining concrete.
Then the other side of the concrete that was removed... if you look under the concrete that remains.. there is a significant gap between the stone and the concrete as far as I can see. Unfortunately, I can't see much further because that is a corner of the pool.
I left a message for the concrete guy... and I've decided to hold off on calling the pool guy until 1.) I talk to the concrete guy for his opinion and 2.) I would go nuts on the pool guy
Does anyone have any advice or suggestions? Maybe I'm overreacting (if so, please tell me)? I'm an extremely laid back and go with the flow kind of guy.. which has been taken advantage of during this whole process (which is his fault for doing it.. but also my fault for allowing it to happen.) Once the leak occured, he knew my position and that I was frustrated... I tightened up on him. Everything is still cordial, but I've been a little more firm and hands on. I do give him credit for stepping up to the plate and admitting his mistake on the leak and for fixing the concrete the "right" way. But I've lost all confidence in him and the quality of the structure. It just stinks to spend $30K+ into something that was potentially done very poorly.
Thanks in advance.