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The hose that's supplying water to the tail probably came loose.

Opened the pool today. Some sludge and worms on the bottom. I noticed the unit would only be able to make a few passes before not being able to climb up the walls and after a bit out of the deep end. Seems when the basket gets full its too heavy to move. Could this be the case? This unit...

We have some algae, green and black in our pool. I bought 2 quarts of liquid 60 algaecide and box of bags of shock. Do I just pour the algaecide into the the pool around the perimeter? Put it in the skimmers? What's the best method? After the algaecide is in can I shock it or should I wait...

Thanks Jim.

Opened the pool last weekend and our old Polaris 380 suction style vacuum needed the semi-annual $100.00 in parts and hour or so of repair that I've taken care of over the years. Usually this occurs at the beginning and middle/late pool season here in NJ. I have to say this vacuum has been...

Thank you for the quick response. Gonna start searching for a new housing. I used a product called "water weld" put that water proof tape you see on TV over the weld product. Got it to stop spewing out water. Now just leaking. Gonna operate the filter a few hours a day like this until I can...

We have a Hayward pro series 500 lb sand filter. Had the sand and laterals changed out 2 or 3 weeks ago. Now there is a split on the seem that runs the length of the filter, top to bottom that's spewing water. It's a 15 year old unit. I'm thinking the people that changed out the sand had...

Added my particulars in sig. Havent tested the water yet.

Opened the pool a few days ago, have been having problems ever since. I had a small leak between the multi port and filter body at the collar, I took off the collar and tried to reposition the multi port and wound up cracking a small piece off of the top of the lateral PVC pipe that connects...

**UPDATE** I back washed and rinsed 4 or 5 inches out of our nearly 30,000 pool this past hour and the heater works. Back washed 3 separate times before dumping the last big amount out. Anyway it's working. We had a bad wind storm a few days ago that loaded the the pool with pine needles and...

Our first issue with this unit I resolved 2 weeks ago or so with the help of you folks here. I was getting an IF code and wound up replacing the damaged igniter, that didn't do the trick so I bought a new control panel from Pool zoom and it worked like a brand new unit, until today. I didn't...

It doesn't wiggle. I guess I have to spring for a board. Thanks again for the help. Bob

OK Thanks Paul. How would I know if the soldered contacts or the board itself is the culprit?

Model number H400ED2.

Ok, this may be a bit long but I just want to describe everything. A few days ago the pump motor was leaking that goes into the skimmer basket before the filter and heater. I took the motor off and had all of the seals replaced and I put on new gaskets as well. The heater was working great at...