Hayward Omnilogic App "no sites"

Jump to latest Follow Reply
CarolD

CarolD

0
Jul 21, 2018
77
Richmond, TX
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
 
Has to be some kind of server issue on their side. Had the exact same issue come up for me last night and this was the first hit when I searched google. Website shows our pool and allows full control, but app displays the "No Sites" message you got. Hopefully they'll figure it out soon.
 

Enjoying this content?

Support TFP with a donation.

Give Support
CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
Had to use my phone to login at the website - NOT the app. Turned off the heater, then turned it back on. Took a couple of times but is working now. Something wrong with the app.
 
CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
Pain in the app...
 
CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
You’re not alone. I can’t connect to my pool via the Haywood app either however, it works via the Haywood website.
 

Enjoying this content?

Support TFP with a donation.

Give Support
You must log in or register to reply here.
Top Bottom
Back
Jump to latest Follow Reply