We have been using our pool (completed in March 2023) all winter in MD with no issues. We have it set to 70 degrees. I got in the pool Saturday to swim and noticed the water seemed colder. I checked the heater and the set point was 70 but the actual temperature of the water was 66. While I was out there, I kept hearing the gas turning on and off every few minutes. We called our pool builder and he said to check the water level. We noticed it was definitely low so we added water. We turned the heater off and on. We checked the pump filter. We checked the skimmers and the weirs.
We also noticed there is a strange sound coming from the pipe out of the water heater(only when it is on). The noise basically sounds like sticking gravel in an empty plastic bottle and shaking it around. We have never heard that sound before in our year of pool ownership.
We also noticed there are large air bubbles visible on the pump filter window (see attached image-I outlined the big bubble). Is that normal? We tried to bleed the air out but it didn't help.
We had our pool builder (who is also our pool service guy) come out to take a look. Please see screenshots below of what he said. Does any of that make sense?? We still hear the weird sound.
On top of this, he said when he left at 12pm the set point was still 70 and the water temp was 62. When we got home at 5pm, the water temp was only 64. Our pool heater usually heats the water about 1 degree every hour....so is something wrong with our heater now? Feeling very confused and unsure about everything.
We also noticed there is a strange sound coming from the pipe out of the water heater(only when it is on). The noise basically sounds like sticking gravel in an empty plastic bottle and shaking it around. We have never heard that sound before in our year of pool ownership.
We also noticed there are large air bubbles visible on the pump filter window (see attached image-I outlined the big bubble). Is that normal? We tried to bleed the air out but it didn't help.
We had our pool builder (who is also our pool service guy) come out to take a look. Please see screenshots below of what he said. Does any of that make sense?? We still hear the weird sound.
On top of this, he said when he left at 12pm the set point was still 70 and the water temp was 62. When we got home at 5pm, the water temp was only 64. Our pool heater usually heats the water about 1 degree every hour....so is something wrong with our heater now? Feeling very confused and unsure about everything.