You Won't Believe What a Local Prominent Pool Co. Told Me

Donna P

Member
Jun 20, 2019
18
Las Vegas, nv
In calling a very popular 30+ year local pool company and discussing my high CYA levels & needing to partially drain, he said 1) there’s no need to do that 2) the idea that you need a bunch of (store bought) pool chemicals other than chlorine is a ploy for companies to make money- especially Leslie’s Pools, 3) they've never used test kits on the 30 yr old pools at their showroom location, nor do they recommend them- those are a waste of money also 4) as long as the water stays clear and clean then it’s fine 5) I only need to use liquid chlorine or even dollar store bleach and some phos -free and the pool will ’work itself out eventually’

Basically, he said don’t even bother with all of the “test kit numbers“ - all of this stuff we THINK we should be doing to treat our pools is unnecessary and bunch of hooey.

It may or may not be true, but I have to admit, it sure eliminates some stress for this newbie pool owner. Maybe I’ll save the $90 I was going to spend on a service call. ?
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
22,295
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
It all works out eventually with service calls by them to fix problems caused by aggressive etching or scaling water chemistry.

His use of liquid chlorine recommendation is correct. And depending on how high your CYA is your CYA may drop over time due to natural degradation to work out eventually.

Lots of things will work out eventually unless it doesn't.

 

Donldson

TFP Expert
LifeTime Supporter
Jun 12, 2009
4,622
NW Ohio
Not much we wouldn't believe. I have heard enough that I mostly just roll my eyes, but never express disbelief.

Sounds like you haven't gotten the chance to check out Pool School yet, since you are giving the "none of that matters" far too much credence. ABCs of Pool Water Chemistry is a good place to start.
 
Last edited:

JamesW

TFP Expert
Mar 2, 2011
22,117
Note that companies don't say things, people do.

How long has the employee been working for the company?

Are they the owner?

Maybe it's just someone on their first day making up nonsense.
 

JJ_Tex

Gold Supporter
Bronze Supporter
Jul 17, 2019
2,199
Prosper, TX (DFW)
Pool Size
13000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
2 is spot on and 5 is partially correct. We have seen much worse from a pool store.
 

Richard320

TFP Expert
LifeTime Supporter
Jan 6, 2010
23,932
San Dimas, CA (LA County)
At least they arent teaching alchemy. Years back we had a report that the salesgirl dismissed Calcium buildup with Cal-hypo because it all turns to chlorine when it hits the water. If she knows how to turn Calcium into Chlorine, she should next turn Iron into Gold.
 
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