Warning- Smartpool-Manufacturer of Sunheater solar panels

snapped

Active member
Apr 20, 2008
27
#1
just wanted to give anyone thinking about investing in a product made by smartpool a warning. It appears they may be out of business. Their website www.smartpool.com has been down for about 5 weeks and they are not returning emails or phone calls. Smartpool made lots of products for the pool industry such as cleaners, solar heaters , swg, lights etc etc.

A detailed list of their products can be found here

http://www.askalanaquestion.com/smartpo ... eaters.htm

Not sure what the status is of their business, but I for one would hate to purchase an expensive piece of pool gear only to find out the company isnt around to honor their warranties.



Mark

Tulsa OK
 
G
#2
Just went to the site and it is working (had a "click here for out 2008 catalog" link as soon as it opened!) and we just got some of their products at work from one of our distributors.

Their website is working fine and all the links on it work.
 

snapped

Active member
Apr 20, 2008
27
#3
weird I am still trying to connect and have tried on 3 different computers here at home and my work computer and i get a page can not be displayed. My local pool store could not pull them up either. I have also sent multiple emails asking about their solar panesl with no response.

maybe its a problem with the local COX dns server. I can pull upa a google cached webpage but when I click on the refresh cached webpage button google comes up with an error page.
 

snapped

Active member
Apr 20, 2008
27
#5
weirder and weirder

Straight IP address doesnt work either, just tried from my neighbors house( he has DSL) and cant access it from there either. I cant even ping the IP address from the CMD prompt. Also tried from AOL and it comes up with a page not found error.

maybe us okies are prohibited from having smart pools :lol:

I will keep trying, In the mean time if one of you kind people could downlaod their IG solar heating installation manuals and send along that would be great
 

robrinker

LifeTime Supporter
Aug 2, 2007
178
Northeastern Ohio
#6
Their site comes up ok for me, but it looks like there might be a misconfigured/flaky router on the way to them:

[ron@brinker ~]$ traceroute www.smartpool.com
traceroute to www.smartpool.com (69.90.16.168), 30 hops max, 40 byte packets
1 (162.39.13.233) 17.010 ms 19.311 ms 22.394 ms
2 (162.39.13.225) 26.089 ms 28.262 ms 30.691 ms
3 h5.33.213.151.ip.alltel.net (151.213.33.5) 33.371 ms 36.291 ms 38.955 ms
4 h5.254.213.151.ip.alltel.net (151.213.254.5) 41.618 ms 44.590 ms 48.157 ms
5 12.87.54.209 (12.87.54.209) 51.547 ms 54.700 ms 57.112 ms
6 tbr1.dtrmi.ip.att.net (12.122.102.10) 95.984 ms 55.971 ms 56.525 ms
7 tbr2.phlpa.ip.att.net (12.122.10.38) 58.903 ms 62.073 ms 65.093 ms
8 cr2.phlpa.ip.att.net (12.122.20.69) 66.379 ms 71.594 ms 72.383 ms
9 cr1.phlpa.ip.att.net (12.122.3.225) 75.776 ms 78.250 ms 82.460 ms
10 cr1.n54ny.ip.att.net (12.122.5.241) 84.950 ms 87.685 ms 90.858 ms
11 tbr1.n54ny.ip.att.net (12.122.16.138) 94.303 ms 97.523 ms 100.251 ms
12 12.122.86.165 (12.122.86.165) 54.587 ms 56.307 ms 57.659 ms
13 12.118.100.34 (12.118.100.34) 43.949 ms 47.326 ms 50.021 ms
14 oc48-po2-0.tor-151f7-cor-2.peer1.net (216.187.115.125) 61.132 ms 64.625 ms 67.086 ms
15 oc48-po7-0.tor-151f-dis-1.peer1.net (216.187.114.149) 71.268 ms 73.991 ms 77.215 ms
16 tor-fe3-5a.ne.peer1.net (216.187.68.6) 81.677 ms 84.653 ms 87.831 ms
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