Tear in NEW (Month old) Pool liner at bottom of stairs; Advice needed

MikeElmendorf

Member
Jun 6, 2022
15
Albany, NY
We had our pool liner replaced this May.

Over the last two or three weeks, I've been trying to determine whether we had a leak. At first it seemed to start slowly but then got much worse to the point that we were losing 2-3" of water a day.

I had a pool diver come today. He found and repaired a crack in our light--which was not a surprise, since we have experienced a loss of water down to about that level in some (not all) prior years when opening the pool with the old liner.

However, he also found a significant tear of the liner at the seam of bottom of the stairs. He was surprised we did not lose more water. He patched it thoroughly, but indicated he would expect it is likely to return at some point as rips like that just want to keep extending and the only permanent solution was...a new liner!

Thoughts on the extent to which this should be the responsibility of the company that installed the liner? I asked the diver if it was a defect or workmanship issue and he really wouldn't say as he knows the owner of the pool company. Said he "couldn't say" that it was something they did wrong, "sometimes it just happens."

To me, it seems a little crazy to have happened within a month of the installation of the new liner.

I'd welcome any perspectives on this. I'm clearly not happy about it--and my wife is pretty furious.

Thanks.
 

Texas Splash

Mod Squad
TFP Expert
LifeTime Supporter
Jun 22, 2014
39,259
Texas, San Antonio/Marion, South-Central Area
Pool Size
17888
Surface
Fiberglass
Chlorine
Salt Water Generator
SWG Type
CircuPool RJ-45 Plus
Thoughts on the extent to which this should be the responsibility of the company that installed the liner?
Maybe post a pic of the tear/location if you can. Such a new liner, I would definitely reach-out to the installer. IMO, they should've ensured the light was repaired beforehand as well. :hammer:
 

MikeElmendorf

Member
Jun 6, 2022
15
Albany, NY
Thanks for the replies. Ugh. What a nightmare. Unsurprisingly I’ve not heard back from the installer. I’m going to push Tuesday. Not really sure I want to ask him to install another one—I think it is time to move on to someone else. I think what I need to ask for is my money back. I’m convinced the pool is still leaking even after the diver patched It.