This is achieved by a Modification to the code which I am VERY much against. The AVS forum you highlighted is a prime example why I dislike the use of too many modifications as they're so heavily modified that a migration or update to the software is going to cost a TON of time/money......even more than normal.
That said, I see this as being a very positive addition as we pride ourselves on personalized advice and it'll be nice to be able to identify who needs that personal attention. I've modified the code somewhat and we'll give it a try for a few days, just mainly to test it out. If I see any issues such as server errors, flashing screens, or a slow down in page load speeds it's gone........but for now let's give this a go.
Good idea!