Squealing pump

[Frank in FL]

I’ve got a service rep coming out tomorrow to look at my pump. It squeals for about 3 seconds upon starting up and shutting down. Also squeals constantly at low, 1000 ish rpms. Showed the rep a video and he thinks it’s a bearing or rod? Said he may have to replace the motor.
Since this new pump is less than 30 days old and it’s been squealing since day one, should I demand an entire new pump or just go with a new motor?

How has yalls experience been with jandy pumps?

 

[Pool_Medic]

Within a year it’s common for complete replacement, yes, demand a new one.

 

[Frank in FL]

Service rep told me that the squeals when pump start up and shuts off is normal. Also, the constant squeal at low rpms is normal. Very very interesting

 

[Pool_Medic]

Pool guy is lying to you!

 

[Frank in FL]

Is there a way to upload videos on this site?

 

[Frank in FL]

 

[Frank in FL]

This one is around 1000 rpms..

 

[borjis]

No way that is normal on a new ish motor. (even if it was, I'd get a different brand)

They owe you a new one that doesn't make noise.

 

[JamesW]

Sometimes a seal can chirp a little bit at low speed. Sometimes it will go away as the surfaces polish each other from rotating.

I would try a new seal.

 

[mguzzy]

If it was an old motor/pump I would try a new seal.. On a unit less than 30 days out of the box I would demand a new unit. Something else may have gotten through Q/A at the factory if it is doing that as a brand new unit.... just my two cents....And ask to talk to a different rep, or his supervisor.

 

[Frank in FL]

I just emailed Zodiac. We shall see what they say

 

[Frank in FL]

Builders came by today to put some chems in the pool. Apparently the regional rep from Zodiac called them about my email. They told me the rep wanted to make sure "they were not getting taken" in reference to my pump. When the builder asked for clarification, the rep said that based on my serial number, the pump was built in 2014!
My builder explained that the pool is only one month old. So apparently the builders distributor was holding onto a pump all these years or Zodiac was holding it and shipped it to the distributor.
When the builder came here, I saw that the pump was sealed in a box with all paper work, foam etc etc. Didn't appear anything was funny.

The builder said I am getting a brand new pump and apologized for this mishap. I could tell they were embarrassed about the situation, but it is going to be corrected!

 

[JamesW]

What are the first four characters of the serial number?

Does the serial number from the pump match the serial number from the box?

 

[mguzzy]

Builders came by today to put some chems in the pool. Apparently the regional rep from Zodiac called them about my email. They told me the rep wanted to make sure "they were not getting taken" in reference to my pump. When the builder asked for clarification, the rep said that based on my serial number, the pump was built in 2014!
My builder explained that the pool is only one month old. So apparently the builders distributor was holding onto a pump all these years or Zodiac was holding it and shipped it to the distributor.
When the builder came here, I saw that the pump was sealed in a box with all paper work, foam etc etc. Didn't appear anything was funny.

The builder said I am getting a brand new pump and apologized for this mishap. I could tell they were embarrassed about the situation, but it is going to be corrected!

Well done.. so the moral of the story is, you have to squeal louder than the squealing pump

 

[Frank in FL]

C15V. I never looked at the box serial number.

What are the first four characters of the serial number?

Does the serial number from the pump match the serial number from the box?

 

[Frank in FL]

Pretty much LOL...

Well done.. so the moral of the story is, you have to squeal louder than the squealing pump

 

[JamesW]

15 should mean 2015.

 

[Pool_Medic]

Nice control of inventory.....sheesh.

 

[Edc1911]

I have the same pump, and mine is very quite. Even when it goes to full RPMs, you hear it ramp up but no squealing. The pump runs 24/7 at 1200 rmps, then 3x a day goes to 2700 rpms for my cleaning mode. At 1200 rpms it runs at 80w.

 

[Frank in FL]

I have the same pump, and mine is very quite. Even when it goes to full RPMs, you hear it ramp up but no squealing. The pump runs 24/7 at 1200 rmps, then 3x a day goes to 2700 rpms for my cleaning mode. At 1200 rpms it runs at 80w.

Hopefully I’ll get the same quietness. Did you happen to watch the videos I posted?