Site logging me out

[Paul & Crystal]

Hello,

Is there a way to change the amount of time you can be on the site before it logs you out automatically. I am finding that while I am reading through a longer thread, the site logs me off and I have to log back in to continue my reading of other info.

Thanks!

Crystal

 

[kimkats]

Crystal, I will forward this to our IT guy. What are you reading the posts on? phone, desktop, laptop, tablet?

Kim

 

[Paul & Crystal]

Hi Kim,

Laptop. If I am on my phone I never get logged out unless I want to.

Thanks!

 

[Texas Splash]

Curious, are you selecting the "Remember me" box when you sign in?

 

[kimkats]

What is so weird to me is she is reading a thread/post and it logs her out WHILE she is reading!

Crystal, Our IT guy is "out of the office" but checking in and out. Please do not think we don't care!

Kim

 

[Leebo]

By any chance are you accessing the forum via an older bookmark? If so, can you update your bookmark to HTTPS rather than HTTP? More information can be found at the link below,
Issue Logging In

Let me know if that addresses the issue.

 

[PrivatePilot]

It's been my experience that this sort of oddity on a computer-based browser (that doesn't occur on the same account with a different browser) ends up being a cache or cookie based problem.

OP, try clearing your cache and cookies in your browser on the problematic computer, shut the browser down completely and then restart it, login again being sure to check the "remember me" box, and see what happens.

 

[Paul & Crystal]

Hi,

I am typing TFP in my browser to access. I am mostly using Mozilla but sometimes Edge. Most recently Mozilla. Maybe I will use Edge and see if it is still having the same issue. I am using HTTPS.

I will try clearing my cache and cookies.

TY!

 

[Paul & Crystal]

Well...It has not logged me out while reading a thread again...maybe that was just a one off or user error or maybe clearing the cookies and cache helped. But now I am finding that every time I go to log on...the first time tells me that I have an error called invalid redirect...then I try again and it lets me in. Not a huge deal, but thought techies might like to know.

Thanks!

 

[Leebo]

How are you first accessing the forum? Do you have a bookmark setup or type in a certain address??

 

[Paul & Crystal]

I type tr into my browser address bar and then click the title when when it shows in my history drop down...

 

[Leebo]

It's very likely the history dropdown is directing you to the HTTP page. I will look later tonight how to update this in Firefox once I get home.

 

[Paul & Crystal]

Here's what it looks like in my address bar....

Site logging me out

 

[triptyx]

Here's what you do.

Start by typing "tr" just like you always do in your address bar. When troublefreepool pops up, click the down arrow on the right side of the address bar (it'll be next to the little circular refresh page icon). Use your mouse or down arrows to highlight the troublefreepool.com entry. Once highlighted, hold down shift and press delete. This will remove the entry for troublefreepool from the dropdown. Now go to the site again, and next time it shows up, it will be the most current URL.

Let us know if you have any problems or confusion.

 

[Paul & Crystal]

Thank you so much....I'm now logging on and browsing with no problems.

Crystal

 

[pooldv]

Somebody give triptyx a free bucket of pucks as a prize for fixing that! :-D

 

[Paul & Crystal]

I'm sure tripyx would appreciate those. They can be thrown at the computer when things are not going well.

 

[pooldv]

LOL!!!

 

[kimkats]

I'm sure tripyx would appreciate those. They can be thrown at the computer when things are not going well.

I sure hope you stick around! You are fun!!!!!

Kim

 

[triptyx]

hehe, glad it worked for you! You can put that bucket of pucks next to the other bucket of pucks I bought a few days before finding TFP last year.