Pump not filling up and pool green

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J

JBK33

Member
Mar 25, 2020
11
Saint Johns, FL
We are new homeowners to a house in NE Florida with a saltwater pool and we’re first time pool owners.

The home we moved into has a four year-old inground pool with a Pentair Superflo pump, Pentair solar panels and Auto Pilot nano.

We took a pool sample to the local pool store and they said the chlorine was good and to add acid and we never did because we weren’t sure how. The pool was not getting warm, which we found out was because the pool was only running four hours a day. We accidently shut off one of the isolator valves (thought we were turning it on) for about a day before we knew the pool pump was only on four hours a day because we thought maybe that’s why it wasn’t getting warm. The next couple of days our pool was completely green and has been for a couple days. We also have a check flo light on our Auto Pilot.

Our neighbor tested it for us and we have 0 chlorine in the pool. She also noticed that our pool pump gasket was not filling up all the way and that the seal on the pump wasn’t sealing tight.

Any advice on how to get our pool working again and clear?
 
Welcome to TFP and thanks for completing your signature. Confirm your pool is only 700 gallons?

First thing is to get your own test kit. Either the TF-100 Test Kits or the Taylor K-2006C. And get the Speedstir Magnetic Stirrer which will make testing easier and more accurate. See Pool Test Kits - Further Reading

Once you get your test kit you will need to follow the SLAM Process to get your pool algae free. Find a local source of preferably 10% liquid chlorine since you will need quite a few gallons during the SLAM Process.

Post pics of your equipment pad and plumbing and let us see what your situation is with your valves and your pump. If your pool pump basket is not filling up due to an air leak in the cover you may need a new O ring on the cover or just coating the O ring with pool lube.
 
Don't go running to your local pool store because they just want your money but usually can't be of much help, You have come to the right place and just stick with it. As they say, the doctor will be here shortly.
 
FLORIDA IN THE HOUSE!!! Hi and Welcome!!

Allen has you well covered on telling you to get your own test kit. I am glad your neighbor let you use theirs. Ask her if she could do a CYA test for you. That will give us a starting point to getting your pool clear again!

Kim:kim:
 
The cornerstone of the "TFP" method is owner testing with a proper test kit. Using test (guess) strips, pool store testing or most other methods simply don't provide accurate enough results to keep your pool clean. I urge you to follow the above advice and get a proper test kit.
 
Here are the numbers from our neighbor‘s test kit:

FC .5
CC 0
PH 8.
CYA 60
TA 180
CH 700

We are ordering a test kit and our neighbor is awesome and helping us figure out our chemicals.

Our pump is not filling up with water, so we do believe that’s the #1 problem right now and what we need help with the most.

Hoping the new lid fixes the problem!

Any help is greatly appreciated! :swim:
 

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JBK33 said:
We did that yesterday and added a bucket of water to it and it still did not fill all the way up. Cleaned and checked all the filters. No cracks we could tell, the lid didn‘t seem like it was completely sealing.
Click to expand...

Slowly pour water (hose) over the lid while it is running. If it seals up it is a lid leak somewhere. If no change, could be a valve or other air leak in the suction side.
 
Also you may need to direct your water stream under the lid as well since the oring could be the culprit. Start with just the top but if that doesn't show the leak, run water over/up at the bottom of the lid.
 
Sometimes it is easier to use plastic wrap (like Saran Wrap) to temporarily seal joints and see if they are the issue.
 
Use this chart FC/CYA Levels to see how much chlorine to add each day to keep it from gettting any worse. Have you seen Pool Math yet? Here is the link to the app PoolMath if you are not an app sort of person look at the bottom of any page to see the web based Pool math. This will help you know how much to add. I would like you to get it to SLAM level. As you neighbor if they are on TFP.
 

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