Problems with access to pool math

DWM

New member
Jun 20, 2014
1
League City Texas
I have downloaded the pool math app on my desktop computer. Entered first set of results without issue. Went to enter next set of test results and it tells me I need to subscribe in order to store multiply test results. I click on the subscribe icon and it does nothing. Appreciate any help.
 

YippeeSkippy

Mod Squad
LifeTime Supporter
Jan 17, 2012
14,421
Evans, Georgia
Hi there DWM, I'm sorry you've hit this glitch. I am referring your post to our IT guy @Leebo for his solution.

Otherwise- welcome to TFP! Glad to have you join us :) I sure miss going to the H.E.B. there in League City when visiting my sister.

Maddie :flower:
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
9,935
Eastern Ohio
Hello,
We’re very sorry for the headache,

Can you email us at [email protected] with your Account ID number? This can be found under the “About TFP” tab. I’d like to take a quick look at the info in your account.
 

genlee

Well-known member
Jul 16, 2019
47
GA
I have downloaded the pool math app on my desktop computer. Entered first set of results without issue. Went to enter next set of test results and it tells me I need to subscribe in order to store multiply test results. I click on the subscribe icon and it does nothing. Appreciate any help.
I am having same problem. What gives?
 

Janine B

New member
Aug 6, 2017
3
Concord CA
I’m having the same issue that two people noted above in that there’s a problem posting the second set of results after the first set was recorded properly. It’s telling me I have to pay if I want to keep old info?? I’m not really wanting that just now. I simply want to record today’s data and get advice on how to proceed (I’ve only used this once before as I said).

When I attempt to record today’s results a different way it tells me to log an addition, either the suggested amount or a different amount. I don’t want to log an addition because I haven’t made one yet. I’m looking for Pool Math to tell me what addition to make but it’s not recognizing the new numbers I’m trying to put in.

Also I saw here that someone wrote to be sure to hit the “check mark” in the upper right hand corner. I’m seeing no check mark anywhere.
Please help! I’m sorry for my ignorance but I just can’t seem to get my results to “take” here.
Thank you!
 
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