Pool Math App Subscription Problem

ellislo

Bronze Supporter
@Leebo i have a problem to upgrade to premium subscription as per attached photo. I definitely have no issue with my internet connection and my AppStore. And I can confirm that my phone didn’t go swimming ?.
 

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jvbasile

Member
May 31, 2021
5
Saint James, New York
I am trying to upgrade to the premium subscription. I have two google accounts associated on my Android phone, one is my primary google account with registered payment methods, the other is a family account that is used for emails and calendar events only which does not have any registered credit cards. When I click "Subscribe" it keeps defaulting to my family google account and wants me to register a card. I do not see a way to switch to my other google account which is the account I want to actually use. I have tried uninstalling the app, and re-installing making sure that I installed it with my main google account, but it still picks up my family account when I try and subscribe.

I assume that if I delete my family account on my phone, then when I subscribe it will pick up the correct account, but this will cause more work for me to re-configure the google account back on my phone. I also believe I can just add a card temporarily to pay for the subscription, but then if I remove it, I will have issues when it is time for renewal. Neither of these options is really what I want to do as it seems more like a workaround to the real problem.

Thanks in advance for any help
 

Heavenlytunes

Silver Supporter
Oct 25, 2020
175
Nassau, Long Island NY
Pool Size
20000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Autopilot Digital PPC1 (RC-35)
I got an email saying your support has been canceled
 

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Homebrewale

Well-known member
Apr 21, 2020
612
Apex, NC
I had an issue with Pool Math this week. I sent an email to the address mknauss lists in his post. I received prompt service.
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,943
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
I am trying to upgrade to the premium subscription. I have two google accounts associated on my Android phone, one is my primary google account with registered payment methods, the other is a family account that is used for emails and calendar events only which does not have any registered credit cards. When I click "Subscribe" it keeps defaulting to my family google account and wants me to register a card. I do not see a way to switch to my other google account which is the account I want to actually use. I have tried uninstalling the app, and re-installing making sure that I installed it with my main google account, but it still picks up my family account when I try and subscribe.

I assume that if I delete my family account on my phone, then when I subscribe it will pick up the correct account, but this will cause more work for me to re-configure the google account back on my phone. I also believe I can just add a card temporarily to pay for the subscription, but then if I remove it, I will have issues when it is time for renewal. Neither of these options is really what I want to do as it seems more like a workaround to the real problem.

Thanks in advance for any help
I’m not gonna lie, I’ve never heard of this “feature” from Google where you can have two accounts on one device. I’m gonna need to read about this some to give a good answer.
Lee
 

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Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,943
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
I am trying to upgrade to the premium subscription. I have two google accounts associated on my Android phone, one is my primary google account with registered payment methods, the other is a family account that is used for emails and calendar events only which does not have any registered credit cards. When I click "Subscribe" it keeps defaulting to my family google account and wants me to register a card. I do not see a way to switch to my other google account which is the account I want to actually use. I have tried uninstalling the app, and re-installing making sure that I installed it with my main google account, but it still picks up my family account when I try and subscribe.

I assume that if I delete my family account on my phone, then when I subscribe it will pick up the correct account, but this will cause more work for me to re-configure the google account back on my phone. I also believe I can just add a card temporarily to pay for the subscription, but then if I remove it, I will have issues when it is time for renewal. Neither of these options is really what I want to do as it seems more like a workaround to the real problem.

Thanks in advance for any help
I’m gonna answer here as I’ve never heard of this before, this way maybe others in the future can find the answer…….maybe.

Talked to the developer so maybe this would help.
A7ACF4C4-19E8-412E-82E8-AE94EB551CCD.png
 

jvbasile

Member
May 31, 2021
5
Saint James, New York
@Leebo I performed the requested steps, but it still comes up with the Google account I do not want to use. I did update the ticket with some details of an additional test I performed, I chose not to put in the forum as they did not work either.
 

flipr

LifeTime Supporter
Aug 20, 2015
130
Punta Gorda, FL (SW FL)
I ran out of data entry lines in the v3.3 Excel version. Downloaded app on windows laptop, and I am unable to subscribe using green bar.
When I go to Pool math app support, (poolmath.freshdesk.com/support/signup) I am unable to sign up for support page, and when I try to submit a ticket, I'm "prohibited" from making entry.

Please assist someone.
 
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