Pool Math App Premium Subscription Required

iain42

Well-known member
Oct 16, 2016
343
Little Rock AR
I try to add test results and it says to store unlimited logs Premium Subscription Required. I hit subscrbe etc and it says all is good. I try to add test results and no matter what I do reboot etc but it says Premium Subscription Required. Any idea. I'd like to keep using the app I pay to use. Any help appreciated.
 

mknauss

Mod Squad
TFP Expert
Bronze Supporter
May 3, 2014
44,003
Laughlin, NV
Pool Size
6000
Surface
Fiberglass
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
Sorry this is happening. Have you tried closing down the app and restarting?
@Leebo
 

iain42

Well-known member
Oct 16, 2016
343
Little Rock AR
Sorry this is happening. Have you tried closing down the app and restarting?
@Leebo

Yeah the app has been rock solid. I'm not sure I could live without it. Well worth the price of admission.

I close all apps.
Reboot the phone.
Open app and try to add test results.
Same thing.
 

mknauss

Mod Squad
TFP Expert
Bronze Supporter
May 3, 2014
44,003
Laughlin, NV
Pool Size
6000
Surface
Fiberglass
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
Lee will get with you. Might be tomorrow.
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,940
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
As Marty said we’re greatly sorry for this issue. I’ve updated your account and you should be good to go. You may need to log out first but the updated subscription should take hold. Additionally we’ve got a build that is to be submitted today to Apple for its approval process that we’re crossing our fingers will address this issue for all.

If you have any issues please feel free to respond. ? Thanks greatly for your support.
 
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iain42

Well-known member
Oct 16, 2016
343
Little Rock AR
Looked for update. It is not available yet but will keep an eye out.

It said subscription activated then subscription restored. Now I am able to add results.

THANKS!!!!!!!!!
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,940
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
Apple took forever today!! It’ll be out very soon as we’ve been approved. ?
 
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cledee

Gold Supporter
Bronze Supporter
Jun 23, 2020
166
Concord, NH
Pool Size
18000
Surface
Vinyl
Chlorine
Liquid Chlorine
I am having a subscription issue as well on my Samsung Galaxy S20. I had a subscription last year, but when I try to renew or subscribe, no luck.
Check the Google Play store, click on your picture or name on the top right corner, and then click on payments and subscriptions. Then click on subscriptions. It should show the Poolmath app, and if and when it expired and if you want to resubscribe. I have the same phone.
 

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tjw1970

New member
May 14, 2018
1
Klein, TX
Since my renewal this year, I have had trouble logging results and viewing the log. My subscription was paid in July…I would like to keep using the tool, but I cannot. Note, I have never been able to use it from two different iOS devices - is this by design?
 

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