Pool math app not recoginizing subscription

Dpooltest

Well-known member
May 28, 2019
53
New york
I am an iOS user, had pool math last year, and subscribed with auto renew. The renewal went through a few days ago, but when I log into app and try to add new logs I get prompted to subscribe. If I click restore subscription it says it can't find anything. On the about page it shows my subscription expiry date changing. I opened it and it said May 2022, then clicked restore subscription and it couldnt connect to the cloud, now it says today (5/27/2021).

App version 335, I removed and readded. How can I fix this?
 

Mrmsubeck

Member
May 6, 2013
24
Houston, TX
@Leebo same issue here. My subscription autorenewed on June 7 but now it tells me I have no active subscription. However if I look at my google play account I see that I do and I saw the charge on PayPal.
 
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Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
11,026
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
@Leebo same issue here. My subscription autorenewed on June 7 but now it tells me I have no active subscription. However if I look at my google play account I see that I do and I saw the charge on PayPal.
Sent you a PM 👍
 
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Rodex

Gold Supporter
Jun 2, 2019
165
Mansfield, TX
Pool Size
11000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
CircuPool Edge-25
Having the same issue, after I try to add a new test log, I have to click “restore subscription”, wait for it to not find the subscription, throw an error about not connecting to “the clouds”, exit and try another log, it’ll resolve itself. But it happens just about every time I open the app. Added a video, @Leebo
 

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griffths

LifeTime Supporter
May 2, 2011
185
Long Grove, IL
Add me the to list of those having trouble.

If this is going to be a regular thing maybe a "call button" can be added to the app so we don't have to cut/paste info and/or post here to get assistance?

Regards.
 

LazyLapper

Member
Feb 21, 2012
12
Tennessee
Pool Size
10500
Surface
Plaster
Chlorine
Salt Water Generator
Add me to the list. I updated subscription 8/13/22. Have been unable to add logs since 8/14/22. Please help!

@Leebo
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
11,026
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
Add me to the list. I updated subscription 8/13/22. Have been unable to add logs since 8/14/22. Please help!

@Leebo
Can you logout and log back into the App? I’ve updated some things to your account to get things working.
 
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