Pebble Tec Warranty - requires monthly testing by "reputable company who uses a computer system"?

poolnoobgrandma

Well-known member
Sep 15, 2018
216
Seminole, FL
Hi,
TFP methods and support working great for our new pool. The PB finally sent us the Pebble Tec / Pebble Sheen warranty (we have Pebble Sheen) it include this:
"9. The pool water must be tested monthly by a reputable pool company who uses a computer system. The printed report of the pool analysis should be kept for future reference"
One of the things that sold me on the Pebble Sheen was the limited lifetime warranty (even with all the caveats). Has anyone had a warranty claim with Pebble Tec and used their pool math records instead of a "reputable company"'s?
If not, do I need to get the print out from a pool store once a month (never done that yet!) in case I have a warranty claim in a few years?
 

RoyR

Bronze Supporter
Jul 31, 2018
247
Escondido/CA
I guess you will fail phosphates on every test - is that a disqualifier? Are pool "warranties" even worth the paper they are written on?
 

poolnoobgrandma

Well-known member
Sep 15, 2018
216
Seminole, FL
I guess you will fail phosphates on every test - is that a disqualifier? Are pool "warranties" even worth the paper they are written on?
I don't know, and I don't know. Hoping someone here will have had a warranty claim and used their Poolmath records and it was all fine and dandy.
 

Donldson

TFP Expert
LifeTime Supporter
In The Industry
Jun 12, 2009
3,951
NW Ohio
No warranty company will use a consumer's own testing logs to support a claim, nor should they. However, I wouldn't consider free computer testing as "reputable" and frankly neither should Pebble Tec.

Ask your pool builder who they recommend to test your water and take a sample that you know to be in spec there once a month and keep the paperwork. My opinion though is that after a year or two you aren't going to get enough out of a possible warranty claim to make it worth the effort to continue doing this.
 
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Jbrillo

Gold Supporter
Jun 11, 2018
327
League City, Texas
I have pebble sheen as well. Since they require third party testing, this is the only reason I step foot in a pool store. I take a sample once a month and save the print out so I have proof of something. I hope I never need it, but I have to do it just in case.