No Emails When Supporting or Store Ordering

Sollace

Gold Supporter
Aug 16, 2020
371
Bryan TX
Awhile back I joined, saved the donation receipt but never was emailed anything. A few days ago I ordered the test kit from the TFP store, printed the information but never was emailed about it. Just wondering now if my test kit is coming -- No email saying that everything is good to go.

Admittedly our email server is the best here, but that doesn't mean it is great. That could be the problem.
 

Sollace

Gold Supporter
Aug 16, 2020
371
Bryan TX
Thank you - And I also heard from the store. Being a 'newbie' I thought both were one and the same. My order has already shipped and everything is cleared up. Prompt replies and great service. Thanks so much, I really appreciate it. - Julie
 
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JWilson

Member
Nov 23, 2020
6
Charlotte, NC
Pool Size
20000
Surface
Plaster
Chlorine
Salt Water Generator
Curious how long your order took to arrive. I’m only on day 9, but the email indicated arrival in 3-5... not too worried, but I’ve been putting off my weekly chemistry test
 

proavia

LifeTime Supporter
TFP Guide
Feb 6, 2015
2,037
Chandler AZ
Pool Size
12300
Surface
Plaster
Chlorine
Liquid Chlorine
Curious how long your order took to arrive. I’m only on day 9, but the email indicated arrival in 3-5... not too worried, but I’ve been putting off my weekly chemistry test
Did you receive a tracking number and have you checked with the carrier to see where it is in their system?
I think they ship from Creedmor, NC - maybe @OTPirate can assist?
 

duraleigh

Admin
Mod Squad
TFP Expert
Platinum Supporter
LifeTime Supporter
In The Industry
Apr 1, 2007
34,475
Sebring, Florida
Orders from TFTestkits to Charlotte are next day if ordered before 2:00 PM. I would start a track
 

JWilson

Member
Nov 23, 2020
6
Charlotte, NC
Pool Size
20000
Surface
Plaster
Chlorine
Salt Water Generator
Did you receive a tracking number and have you checked with the carrier to see where it is in their system?
I think they ship from Creedmor, NC - maybe @OTPirate can assist?
No, never got a tracking order... and I’m o lot about 100 miles away from Creedmoor. Hmmm...
 

Shawman

Bronze Supporter
Jan 5, 2021
16
North Houston
Pool Size
20000
Surface
Plaster
I’m in the same boat. Found the website, liked it and donated. Then I ordered the TF 100 test kit Thursday morning and emailed them twice since asking for the status and a tracking number and no one has responded. I also think $12 shipping and labeling a test kit as “heavy” on the shipping charges is ridiculous. At this point I am regretting donating and regretting not buying a Taylor kit on Amazon That I would have Received the next day for free shipping.
 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,143
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
I’ve just sent a personal text to Rebecca. We’ll get this sorted out 👍
 

OTPirate

Admin
In The Industry
Oct 2, 2013
1,580
Creedmoor, NC
I’m in the same boat. Found the website, liked it and donated. Then I ordered the TF 100 test kit Thursday morning and emailed them twice since asking for the status and a tracking number and no one has responded. I also think $12 shipping and labeling a test kit as “heavy” on the shipping charges is ridiculous. At this point I am regretting donating and regretting not buying a Taylor kit on Amazon That I would have Received the next day for free shipping.
It should be there tomorrow. Will PM you tracking number
 

OTPirate

Admin
In The Industry
Oct 2, 2013
1,580
Creedmoor, NC
Unfortunately, the UPS and USPS are bogged down with so many online orders. My online store is designed to automatically send out a tracking number. Sometimes it goes to Spam or Promo. Glad the packages have arrived or will today. The best thing to do is write me at [email protected]. Thank you for your business! During this time, it means a lot. Rebecca
 
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woodyp

Mod Squad
TFP Expert
LifeTime Supporter
Apr 17, 2010
11,042
East Texas
Wife was mad when we didn't get a Xmas card from our bank. Showed up Jan7.----mailed Dec. 7.........stuff happens!
 

Newdude

Well-known member
Jun 16, 2019
4,800
NY
It’s not just the usual carriers. I’ve had several delayed Amazon orders that they brought themselves in the Amazon truck, and others that Amazon contractors brought in their personal vehicles. It’s just where we are at for now and there are too many factors at play to foresee anything with any certainty.