Hi all, I have a 2 month old pool and we are less than impressed with the plaster. Below gives you some background and reason for me reaching out.
When we were getting quotes we were inquiring about Pebbletec, but the builder we ended up contracting with sold us on a Finest Finishes brand and we landed on the Sparkle Quartz Lakeside.
From the day we began to fill I was alerting my PB that the plaster did not look right and I could not see any of the aggregate/quartz. They advised I continue to brush and give it time. I also noticed some dark blue areas all over the tanning ledges and benches. They advised the plaster company came out and did something with some acid and I should let them know how it looks in 6 weeks. We are now 2 months after fill and where I can see what appear to be tiny aggregate when I get close I don't feel it's close to the sample. In addition the dark blue areas are still very prominent.
I talked with my PB again and she said they would come out and do a "hot start". I reluctantly agreed even though I read it's not good for the longevity of your plaster and asked her if we could agree that is that did not fix it they would remedy the situation. She stated they would re-plaster at my expense to which I replied that I would then have to seek legal council. That upset her and the PB now refuses to have anyone out to my property to do anything to fix the issue.
I did contact the manufacturer UWC and they connected me with a local rep. He insisted on having the builder present when he came out and the builder insisted on having the plaster company present. The manufacturer did say it was under exposed, but to keep brushing and it could take months. I was very uncomfortable as the 3 were talking about other work and making jokes which made it very apparent there were relationships. At that point I didn't feel like he would have implicated the plaster company who pushes his product.
I did have a few reputable companies out to inspect and they all say there seems to be an exposure issue or application issue and if the aggregate is there is could take years to expose. One even told me there was nothing they could do on the dark blue areas and that my blue plaster will eventually grey which I was never informed of at any point by me PB.
I have attached some pics for your review and would love any professional feedback. I reached out to the NPC to see if they could recommend inspector in the Dallas/Ft Worth area that could give me a written report if this goes south with PB. Unfortunately, they said they don't...any suggestions?
Thanks -
When we were getting quotes we were inquiring about Pebbletec, but the builder we ended up contracting with sold us on a Finest Finishes brand and we landed on the Sparkle Quartz Lakeside.
From the day we began to fill I was alerting my PB that the plaster did not look right and I could not see any of the aggregate/quartz. They advised I continue to brush and give it time. I also noticed some dark blue areas all over the tanning ledges and benches. They advised the plaster company came out and did something with some acid and I should let them know how it looks in 6 weeks. We are now 2 months after fill and where I can see what appear to be tiny aggregate when I get close I don't feel it's close to the sample. In addition the dark blue areas are still very prominent.
I talked with my PB again and she said they would come out and do a "hot start". I reluctantly agreed even though I read it's not good for the longevity of your plaster and asked her if we could agree that is that did not fix it they would remedy the situation. She stated they would re-plaster at my expense to which I replied that I would then have to seek legal council. That upset her and the PB now refuses to have anyone out to my property to do anything to fix the issue.
I did contact the manufacturer UWC and they connected me with a local rep. He insisted on having the builder present when he came out and the builder insisted on having the plaster company present. The manufacturer did say it was under exposed, but to keep brushing and it could take months. I was very uncomfortable as the 3 were talking about other work and making jokes which made it very apparent there were relationships. At that point I didn't feel like he would have implicated the plaster company who pushes his product.
I did have a few reputable companies out to inspect and they all say there seems to be an exposure issue or application issue and if the aggregate is there is could take years to expose. One even told me there was nothing they could do on the dark blue areas and that my blue plaster will eventually grey which I was never informed of at any point by me PB.
I have attached some pics for your review and would love any professional feedback. I reached out to the NPC to see if they could recommend inspector in the Dallas/Ft Worth area that could give me a written report if this goes south with PB. Unfortunately, they said they don't...any suggestions?
Thanks -
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