ok, so you know i am 'in the industry' for 6 months so far, pool owner for 6 years and hot tub for 10. First year where taking care of my pool and hot tub have truly been trouble free and quite honestly boring. I learn quickly and thoroughly, and have obtained a great deal of knowledge about water chemistry thanks to this site and some of its contributors.
The store i work at sub contracts out some of its repair work to a guy who has, or claims to have been, in the industry for 15 years, he is barely 30 years old.......
Customer comes into the store and asks for stabilizer for her pool. Its close to closing time for pools around here, about a month left, if that, not a time to be adding stabilizer. I ask her some questions and find out that her pool has algae and that her pool guy said to come in and get some stabilizer because her pool is just "burning through the chlorine". I tell her that if she has algae and no stabilzer she should be super chlorinating with this, i grab a bucket of stabilized cholrine. I ask her who her pool guy is and it is the same 'know it all' who services some of our tubs. I have asked him a few questions about water chemistry trying to discover his true knowledge on the subject, and it is very poor. He had never even heard of a DE pool filter....
I ask her if he had tested her water to determine if she was in fact low on stabilizer, she said no. I attempt to explain to her exactly what she needed and she told me that she doesnt want that and is just going to get him to shut her pool down. Well then its, 'before you shut your pool down you still need to clear up your water ma'am, so this is still the best product for you', her reply is that he drains her pool entirely. Its 20x40, stepped on both ends 3, 4, 5 foot deep end in the middle. ALOT of water.
Needless to say she leaves, quite angry. i would be too. she pays someone so that this doesnt happen and yet here she is....
pool guy calls me up and is ******...lol. its the classic he said she said. there was some doubt instilled into her mind about how knowledgeable he truly is, and she told him i directly said that. i would never, i did not have too, it was implied. and rightfully so.
I attempted to explain to him exactly what she needed but he would not listen. Kept on yelling and was getting very rude, emotion gets high and intelligence gets low, i know this and keep my cool on 90% of these conversations. He flat out told me that he did not have to listen to me...at which point i handed the phone over to one of the owners of the store who was there the whole time and asked if he wanted to speak to him, nope, i hung up.
how frickin retarded is that?
algae in a pool and he sends the lady for stabilizer???? I even asked him if it was salt water and no it isnt.
Drains the pool entirely?? its a vinyl liner.....thats alot of water.
Man i feel some of your guys pain dealing with ignorant know it all pool guys.
I refuse to perpetuate his ignorance. I also refuse to educate him, he wont listen anyways.
the owner wanted me to call him and 'fix this', i told him no way, you call him we can all sit down face to face and avoid the he said, she said and deal with it.
I really hope that behind what i think is shear ignorance is actually some very strange form of shear brilliance......because if he truly is this stupid..omfg we need to stop using him.
rant over. please comment if you read this.
Thank-you.
The store i work at sub contracts out some of its repair work to a guy who has, or claims to have been, in the industry for 15 years, he is barely 30 years old.......
Customer comes into the store and asks for stabilizer for her pool. Its close to closing time for pools around here, about a month left, if that, not a time to be adding stabilizer. I ask her some questions and find out that her pool has algae and that her pool guy said to come in and get some stabilizer because her pool is just "burning through the chlorine". I tell her that if she has algae and no stabilzer she should be super chlorinating with this, i grab a bucket of stabilized cholrine. I ask her who her pool guy is and it is the same 'know it all' who services some of our tubs. I have asked him a few questions about water chemistry trying to discover his true knowledge on the subject, and it is very poor. He had never even heard of a DE pool filter....
I ask her if he had tested her water to determine if she was in fact low on stabilizer, she said no. I attempt to explain to her exactly what she needed and she told me that she doesnt want that and is just going to get him to shut her pool down. Well then its, 'before you shut your pool down you still need to clear up your water ma'am, so this is still the best product for you', her reply is that he drains her pool entirely. Its 20x40, stepped on both ends 3, 4, 5 foot deep end in the middle. ALOT of water.
Needless to say she leaves, quite angry. i would be too. she pays someone so that this doesnt happen and yet here she is....
pool guy calls me up and is ******...lol. its the classic he said she said. there was some doubt instilled into her mind about how knowledgeable he truly is, and she told him i directly said that. i would never, i did not have too, it was implied. and rightfully so.
I attempted to explain to him exactly what she needed but he would not listen. Kept on yelling and was getting very rude, emotion gets high and intelligence gets low, i know this and keep my cool on 90% of these conversations. He flat out told me that he did not have to listen to me...at which point i handed the phone over to one of the owners of the store who was there the whole time and asked if he wanted to speak to him, nope, i hung up.
how frickin retarded is that?
algae in a pool and he sends the lady for stabilizer???? I even asked him if it was salt water and no it isnt.
Drains the pool entirely?? its a vinyl liner.....thats alot of water.
Man i feel some of your guys pain dealing with ignorant know it all pool guys.
I refuse to perpetuate his ignorance. I also refuse to educate him, he wont listen anyways.
the owner wanted me to call him and 'fix this', i told him no way, you call him we can all sit down face to face and avoid the he said, she said and deal with it.
I really hope that behind what i think is shear ignorance is actually some very strange form of shear brilliance......because if he truly is this stupid..omfg we need to stop using him.
rant over. please comment if you read this.
Thank-you.
