Mortar under bullnose coping

namato02

New member
Aug 21, 2021
3
Roxylou1996!
Hi everyone,

This is my first time posting. We have a 12 X 24 Blue Hawaiian fiberglass pool. We had the pool installed in 2019 by a reputable builder with hundreds of pools put in by them in our area. Having said that, this pool was installed with a slight bow in one lateral wall and unfortunately, it was not caught until after the cement collar was put in. We were given the option of removing the cement and having them fix the pool wall, but the risks of damaging the pool seemed high, so we decided to live with the imperfection. It is a very slight bow, but causes the pool coping to have a larger overhang on one side compared to the other to maintain a straight line. There is also a very slight dip in the rim of the pool, which challenged our masonry contractor to lay more mortar underneath the coping to keep it level with the rest of pool rim which is perfectly level. The masonry contractor did a great job keeping things level, but he did a terrible job at smoothing out this thick line of mortar around the pool. There are voids, rough spots, uneven spots, spots where it is crumbling and has fallen out etc. They also did a terrible job with the cuts around the 2 ft radius inner corners and it's just sloppy altogether. The grout lines are also uneven and the cuts in the patio stones around the coping look like my 7 year old did them. .....From afar (see picture), you cannot tell it's bad, but when you get up close or are in the water (at the water line)....it's atrocious. Anyways, I hate how it looks, but my husband thinks it's going to be far too big of a job to do over.

My question to you all is ---is my husband correct? Should I just live with the shotty work, even though I cringe everytime I look at it? Do you think I'll find another contractor that will take on this job? I have had a few say that they don't want the liability of the work (given the bow in the pool wall etc. etc.). Any advice would be MUCH appreciated. I've attached a picture of the pool at installation showing the slight bow in the pool wall and pictures of the mortar work. The pictures are of the best areas of mortar. I can't seem to capture how bad the rest of it is, but trust me it's awful :). Thanks in advance!
 

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ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
28,524
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
Welcome to TFP.

Based on the pics you posted I am with your husband.

Let's see how this Mars vs. Venus pool sorts out.
 

namato02

New member
Aug 21, 2021
3
Roxylou1996!
Welcome to TFP.

Based on the pics you posted I am with your husband.

Let's see how this Mars vs. Venus pool sorts out.
I'll try to post better pictures that really highlight the craptastic job they did. We are in the middle of a theoretical hurricane in New England (not panning out to be that bad), but alas hard to take pictures in the rain. It's hard to capture the defects and the rational husband agrees that it is terrible. Also want to add that my previous contractor is trying to save face and is going to refund us the cost of the job b/c it is so bad.
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
28,524
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
If the problems don't show in pictures then it is likely visitors will not see it either as they enjoy your pool. Only you see details no one else will.

If your contractor will refund you the money then pocket it and move on.
 

namato02

New member
Aug 21, 2021
3
Roxylou1996!
If the problems don't show in pictures then it is likely visitors will not see it either as they enjoy your pool. Only you see details no one else will.

If your contractor will refund you the money then pocket it and move on.
I wish I could say people don't notice it, but they do. It's the topic of many a social gathering, which makes it even worse!
 

ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
28,524
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
Make your conversation piece a positive.
 
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