I have been coming to TFP for a year now, and I have received great insight to maintaining my pool. I came to get advice about a new pool cleaning robot, and the overwhelming advice was to use Marina pool, spa, and patio. I called and placed an order for what was recommended. The cleaner came, and I tried to get it to work, but it would only work for a few minutes at most, then stop. I tried multiple thing to get it to work, but it just would not clean the pool. I called Marina, left a message since every time you call you only get an answering machine. I explained the problem. I was eventually told the would give me a return label and i could buy another. That was a few days ago, and still no return label. I call and guess what i get to leave a message again. I leave a message just hoping for a call back or a sent return label, but nothing. Everyone on this board speaks highly of them, but the customer service I have had had not been good. meanwhile my pool gets worse and worse. has anyone else had this type of service recently? just wondering if something has changed there or not.