Looking for a cleaner that will do 3 things, choices are driving me crazy.

DigitallyChallenged

Well-known member
Oct 24, 2010
174
Eastern TN
I have a Polaris 9500 that is just not getting the job done. It keeps getting stuck on the lower pool step and despite pulling it off it keeps missing major areas of my pool. I'm looking for a robot that can clean my pool, keep from getting stuck on the step, and also have a cartridge instead of a bag.

When the Polaris is set for floor only it still climbs a little and gets stuck. I need the bottom of the pool cleaned probably 5 times for every full side and bottom clean.

This forum has been interesting but I still can't figure out which unit will do the job and hopefully last more than a year or two. Please point me in the right direction. This has been a frustrating few weeks.
 

pooldv

Mod Squad
TFP Expert
Platinum Supporter
LifeTime Supporter
Aug 10, 2012
25,172
FL panhandle
I love my Doheny's Discovery ckeaner. Same as Maytronics S200 and Dolphin Triton Plus. More in my build thread, link in sig. And more here, First Robotic Cleaner, Doheny's Discovery.

The S series Maytronics cleaners are amazing. And super easy to clean out. I haven't seen a bad review yet.
 

JoyfulNoise

TFP Expert
Platinum Supporter
May 23, 2015
14,874
Tucson, AZ
Do any of the pool stores in your area let you try out loaners? When I was looking around for cleaners, I had already decided that an S300i was the one I wanted. But, when I actually talked to the various shops around me, all them asked if I would like to demo a model for a couple of days...I was surprised by this but they all asked. Perhaps if you found a store that has demo models to try out, you might find one you like better than your current setup.
 

robl45

Well-known member
Oct 27, 2007
792
Parkland, FL
I have a Polaris 9500 that is just not getting the job done. It keeps getting stuck on the lower pool step and despite pulling it off it keeps missing major areas of my pool. I'm looking for a robot that can clean my pool, keep from getting stuck on the step, and also have a cartridge instead of a bag.

When the Polaris is set for floor only it still climbs a little and gets stuck. I need the bottom of the pool cleaned probably 5 times for every full side and bottom clean.

This forum has been interesting but I still can't figure out which unit will do the job and hopefully last more than a year or two. Please point me in the right direction. This has been a frustrating few weeks.
How does it get stuck on the pool step? Doesn't it reverse its way off?
 

pabeader

LifeTime Supporter
TFP Guide
May 14, 2015
4,349
Cartersville Ga
In the off road world it's called high centering. You get your chassis stuck up high and your wheels don't touch the ground.
 

robl45

Well-known member
Oct 27, 2007
792
Parkland, FL
In the off road world it's called high centering. You get your chassis stuck up high and your wheels don't touch the ground.
Been there and done that, now I understand, the bots with tracks and brushes on both sides tend to be a little better in this regard, but they can still get stuck like that as well if they get in the proper position.
 

Paul & Crystal

Silver Supporter
May 25, 2014
539
Oklahoma City, OK
You might look into the Dolphin M500. It has cartridges. Mine has never gotten stuck. It cleans my large pool quite well. I run it on the 3 hour cycle but it looks pretty clean in 1 hour.
 

ned8377

LifeTime Supporter
Apr 30, 2015
246
Wake Forest, NC
I have the same model Polaris and it is able to back off the steps. It is a great cleaner but I would not expect it to do the whole pool perfectly. I usually brush my shallow side anyway just to speed things up.
 

DigitallyChallenged

Well-known member
Oct 24, 2010
174
Eastern TN
I bought after my first robot died and a new motor was over $600. This one needed to be sent back once for service. It was absolutely great with my last pool but disappointing with my new pool.

Does the cord tangle with the M500? I do like that even w/o a swivel my Polaris has never tangled.
 

Paul & Crystal

Silver Supporter
May 25, 2014
539
Oklahoma City, OK
The M500 has a swivel. I have not had any tangling. I do stretch the cord all the way out straight before I put it back on the cart when I take the Dolphin out of the pool. I take mine out at night even though you can leave them in. Just my preference.
 

DigitallyChallenged

Well-known member
Oct 24, 2010
174
Eastern TN
One local pool store has the Active 20 that they loan for demo. I called yesterday and spoke with the knowledgeable service lady about the unit. Unfortunately, when I arrived after work to borrow the loaner someone else had loaned it out. They allow up to a week loan period. ;(

The unit sound pretty good but their "sale" price is $1049. I am willing to pay a premium to buy local but when the base price is hundreds above mail order and then sales tax is added they are really asking a lot. If it works well I will ask them about matching online pricing.

Is the Active 20i worth the difference over an active 20?

Still like third brush st on the M5/500...
 

Paul & Crystal

Silver Supporter
May 25, 2014
539
Oklahoma City, OK
The third brush was one of the features that tilted my decision toward the M500. I paid $1295 plus tax. I could have gone $999 for the Triton Plus on amazon but I decided I wanted the local service convenience.
 

JoyfulNoise

TFP Expert
Platinum Supporter
May 23, 2015
14,874
Tucson, AZ
Just be very careful with online pricing and sales. Call to ensure that the product you might get online comes from a "brick & mortar" shop that is authorized to sell Dolphin cleaners. Maytronics is very explicit about their warranty - they will not honor their warranty on third party internet sales. So, if you find the unit on Amazon or eBay or some such site and its hundreds of dollars less, the person or business selling it may not be an authorized Dolphin dealer. If you do find it online, you can always call Dolphin/Maytronics to find out if it is legitimate.


Sent from my iPhone using Tapatalk
 

DigitallyChallenged

Well-known member
Oct 24, 2010
174
Eastern TN
My dealer can get me an M500 new that he is allowed to get to demo at a big discount. Sounds like it will be like refurb pricing. My only question now is in the Fall with a lot of leaves in my pool will the M500 cartridge system be too small compared to the Active 30 series basket?
 

Paul & Crystal

Silver Supporter
May 25, 2014
539
Oklahoma City, OK
I have found that the two cartridges hold quite a lot. They are fairly large. Ask the dealer to show them to you. Sounds like a good deal. Will the warranty still be 3 years?
 
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