Liner wrinkles during install...need expert verdict!

C3Cl3N3O3

Bronze Supporter
May 25, 2015
263
Fort Mill, SC
Hello!

I had a new liner installed from a pool company last week who shall remain unnamed. All in all it looks pretty good, however there are some loose ends. The pool was empty on Day 1 and filled by a truck on Day 2, and as it was filling the installer was smoothing out the liner. At the end of Day 2, the installer pointed out some wrinkles in the deep end. He said they would have to work them out with a "suction cup" when it was warmer (the water was quite cold). However the story sort of changed this week and I abruptly got the bill for the remainder. The wrinkles are noticeable if you look for them, and fairly noticeable with the pool light on. I paid a deposit of 75% and have not released the rest of the payment. Thoughts? The other threads on the subject don't seem to be a match with my situation. There was no ground water or anything going on, it was bone dry until the truck showed up (the pool is well above the water line). The original liner had zero wrinkles after 12 years and I didn't even know liner wrinkles were a thing. There are about 10 wrinkles, mostly on the walls but one or two on the floor.

wrinkles_left_of_board.jpg

wrinkles_right_of_board_2.jpg
 

jamjam

Well-known member
Jun 25, 2020
272
NY
Pool Size
25000
Surface
Vinyl
Chlorine
Salt Water Generator
I have a standard rectangle so I’m not sure what the expectations are for a shaped pool but I would not find that acceptable
 

Snoobug

Silver Supporter
Jun 2, 2020
222
Iowa
Pool Size
19500
Surface
Vinyl
Chlorine
Liquid Chlorine
I did a quick search on TFP and found this...

 

Leebo

Admin
TFP Expert
LifeTime Supporter
Jul 21, 2011
10,468
Eastern Ohio
Pool Size
25000
Surface
Vinyl
Chlorine
Liquid Chlorine
I’d defiantly have a discussion with the installer about getting them to fix it, or at bare minimum offer some cash for the headaches. If it were I a trip to the local Dollar General would be in order to purchase a new plunger. These wrinkles do look like they can be worked out, it’s just a matter of being brave enough to work in the cold water.
 

Casey

TFP Expert
LifeTime Supporter
Apr 16, 2007
11,916
SW PA
Pool Size
17000
Surface
Fiberglass
Chlorine
Salt Water Generator
SWG Type
Jandy Aquapure 1400
Did the pool company use a vacuum to pull the air from behind it?
 

zea3

Mod Squad
TFP Expert
LifeTime Supporter
Jul 10, 2009
13,011
Houston, Texas
If they used a vacuum to set the liner it should not have wrinkled when being filled. If they set it with a vacuum and there were no wrinkles until the water started going in then they did not pay attention while it was being filled, as they should have stopped when they noticed wrinkles starting to form. If they cut the liner too big then you will not be able to smooth the wrinkles out.

Call about the bill and remind them about the wrinkles. No final payment until all work is done.
 
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C3Cl3N3O3

Bronze Supporter
May 25, 2015
263
Fort Mill, SC
Did the pool company use a vacuum to pull the air from behind it?

If they used a vacuum to set the liner it should not have wrinkled when being filled. If they set it with a vacuum and there were no wrinkles until the water started going in then they did not pay attention while it was being filled, as they should have stopped when they noticed wrinkles starting to form. If they cut the liner too big then you will not be able to smooth the wrinkles out.

Call about the bill and remind them about the wrinkles. No final payment until all work is done.

They did use a vacuum. It appeared to be industrial grade and was set up closer to the shallow end and was running as the water was pumped in.
 

Pool_Medic

In The Industry
Apr 1, 2018
1,444
Bangor Maine
If they aren’t using two vacuums then they aren’t doing it right. I see liners pulled tight to the bottom before the addition of water and I cringe, that’s a wrinkle nightmare about to happen.

I should add that measuring for a new liner is an art form, as we know there are very few true artists out there.
 
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Pool_Medic

In The Industry
Apr 1, 2018
1,444
Bangor Maine
Its always best to deal with him in person, hopefully he will step up ahd do the right thing but saying that it’s rare for most to act that way. He easily doubled or tripled his money on that liner so he has room to either fix, give you a discount or replace it.
 

C3Cl3N3O3

Bronze Supporter
May 25, 2015
263
Fort Mill, SC
Should I consider a discount? It seems like the manufacturer warranty is out the window at that point. The discount would have to cover the cost of draining and reseating and filling the pool which isn't going to be cheap. Also there's risk in attempting that if the dang thing wasn't measured correctly. If I lived with it I'd have concerns about longevity. How are those wrinkles going to hold up getting the brush and robot cleaner treatment every week for the next 10 years?
 

C3Cl3N3O3

Bronze Supporter
May 25, 2015
263
Fort Mill, SC
So are there any similar stories with positive or negative outcomes? There seems to be some consensus that this is not a minor issue.

We've been going back and forth on this all week. At one point they offered for me to withhold 5% of the total payment until the wrinkles can be worked out at some unknown future date. I rejected that due to the high degree of uncertainty. Now they are back to just wanting the full payment released. The owner is supposed to be getting in touch, I haven't dealt with him directly yet. Thoughts?
 

jamjam

Well-known member
Jun 25, 2020
272
NY
Pool Size
25000
Surface
Vinyl
Chlorine
Salt Water Generator
here is what you do - state your expectations, state the current situation, state the impact that current situation has on you, then conclude with what actions you expect to be taken that would satisfy you.

example: "When I contracted you I expected quality work, there are wrinkles in the liner that are objectionably unacceptable, these wrinkles negatively impact the aesthetic and functional nature of my pool and will have a significant negative impact on the longevity of the liner, I expect your company to either fix the issue or compensate me enough as to where I can hire someone else to fix it without going out of my pocket."
 

C3Cl3N3O3

Bronze Supporter
May 25, 2015
263
Fort Mill, SC
here is what you do - state your expectations, state the current situation, state the impact that current situation has on you, then conclude with what actions you expect to be taken that would satisfy you.

example: "When I contracted you I expected quality work, there are wrinkles in the liner that are objectionably unacceptable, these wrinkles negatively impact the aesthetic and functional nature of my pool and will have a significant negative impact on the longevity of the liner, I expect your company to either fix the issue or compensate me enough as to where I can hire someone else to fix it without going out of my pocket."

That's the purpose of this thread is to ascertain what the impact of the situation is. I do not know. In turn, it is difficult to set expectations proportionally.
 

jamjam

Well-known member
Jun 25, 2020
272
NY
Pool Size
25000
Surface
Vinyl
Chlorine
Salt Water Generator
I assume the company you contracted with are professionals, they should be able to either offer to fix it, or you get 3 people to give you a quote on fixing it and they pay for whatever quote is in the middle. You don't need to know those number to negotiate an outcome.
 
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