Is the hayward t-15 cell obsolete?

knew2pools

Member
Jul 12, 2022
23
Fallbrook, CA
Pool Size
300000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-15)
Greetings Everyone, Real quick background our SWG cell stopped working it was Hayward t-15. We had it replaced under our extended home warranty. So the insurance company had whoever they use in San DIego come out and examined it. They agreed it needed to be replaced. It took several months but last week they came out and replaced it. When I got home that night, I noticed they replaced it with a T-3. I had a hard time believing that the installer could have missed this but we contacted them the next day and this is their reply:

Thank you for sending those photos, I deeply apologize this has happened. After doing some investigating and talking to our supplier it appears unfortunately we were given the right box but the wrong cell. The T-CELL-15 is actually obsolete (see the attached photo). The replacement cell is the 40K GAL 2YR WARR SALT CELL F/ AQUARITE. I have already ordered that cell for you and I am working with scheduling right now to make sure we get the right cell installed for you.

Has anyone heard about the t-15 being obsolete? Do you think what they want to install is acceptable replacement?
 

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knew2pools

Member
Jul 12, 2022
23
Fallbrook, CA
Pool Size
300000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-15)

JamesW

TFP Expert
Mar 2, 2011
33,846
Was the Hayward warranty expired?

They want to give you a generic replacement instead of a Genuine Hayward cell.

I would want a genuine Hayward cell with a 3 year warranty.

The T-15 is not obsolete.

There is a new model, which makes the older model obsolete, but the new model is basically exactly the same except maybe an ID tag that can be read by newer software.
 
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Saturn94

Bronze Supporter
Mar 11, 2015
1,511
SE Virginia
Pool Size
20000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Hayward Aqua Rite (T-15)
They are trying to give you a generic aftermarket cell. If you had a genuine Hayward cell, I would not accept a generic as a replacement.

As noted above, the Hayward T15 is still available.

Is that price listed in the pic for an aftermarket cell for real? 😲
 
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ajw22

Gold Supporter
TFP Guide
Jul 21, 2013
39,886
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
Here is the T-15 cell listed on Hayward's website...


This dealer notice may explain their confusion. Hayward has rebranded the Aquarite as the Aquarite 900 and changed the name of the cell from T-15 to TCELL940 to have a product line that is not sold on the Internet.


The cell you want is still sold as the W3T-CELL-15 or T-CELL-15.
 

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